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Contract awardedContracts FinderFramework call-offDiversity and inclusion consultancy

Customer Culture and Maturity 2025-2026

Highways England
Selective procedure
12 August 2025 to 31 March 2026

Technical consultancy services focused on driving improvements to customer-centricity and enhancing staff capability to boost customer satisfaction levels. The work involves strategic advisory support to embed a customer-focused culture across the organisation, building upon existing maturity frameworks and internal development programmes.

Open the official notice

Awarded value: £150k; As published
Published: 3 September 2025; Contracts Finder
Awarded: 12 August 2025; KPMG
Contract length: 8 months; Ends 31 March 2026

What the buyer is asking for

Provision of specialist management consultancy services to improve customer-centricity, organisational culture, and employee capability within large public sector organisations.

Category: Research and development consultancy services

Lifecycle

Publishedon Contracts Finder
3 September 2025
Contract awardedto KPMG
12 August 2025
Contract starts
12 August 2025
Contract ends
31 March 2026

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See the diversity and inclusion consultancy market: prices, buyers and who wins →

The buyer

Type: Other public body
Diversity and inclusion consultancy contracts, 24 months: 2
Open diversity and inclusion consultancy tenders: 0
Typical diversity and inclusion consultancy contract: £150k

See everything Highways England buys →

How it compares

1.9× the typical diversity and inclusion consultancy contract (£80k).

Cite this contract

Link: https://bidskim.com/tender/105617/customer-culture-and-maturity-2025-2026
Buyer reference: tender_500938/1512960
Open contracting ID: ocds-b5fd17-54e808d8-8828-4798-a6e3-829e1bcccc1b
Source: Contracts Finder
Last checked: 12 October 2026

Highways England. Customer Culture and Maturity 2025-2026. Contract award, 3 September 2025. BidSkim, https://bidskim.com/tender/105617/customer-culture-and-maturity-2025-2026 (accessed 12 October 2026).