Provision of the GoodSAM Platform

Leicestershire Police
East Midlands
Selective procedure
1 June 2025 to 31 May 2028

Subscription to the GoodSAM platform, enabling multi-participant video calls for staff to interact with victims and witnesses on any smart device. The solution includes emergency-specific tools such as GPS location tracking for missing persons and live video streaming capabilities for 999 callers to improve operational response and communication efficiency.

Open the official notice

Awarded value: £239k; As published
Published: 29 May 2025
Awarded: 29 May 2025; GoodSAM Ltd
Contract length: 36 months; Ends 31 May 2028

What the contract covers

Platform provision

Provision of a secure video consultation and emergency response software platform for remote communication with victims and witnesses.

Multi-participant video consultations enabling officers/staff to video call with victims and witnesses on any smart device
Emergency-use tools including the ability to request GPS location data from missing persons and live stream video from 999 callers

Terms and requirements

Contract type: Platform provision
Procedure: Selective procedure
Initial term: 36 months
Extensions: 12 months
Longest it can run: 48 months
Contract dates: 1 June 2025 to 31 May 2028
Certifications asked for: None stated
Suitable for SMEs: Yes
Category: Goods
CPV codes: 48000000

Services in this contract

Video and online consultation platformMain service£128k typicalGoodSAM video consultation platform for police with victims and witnesses

Lifecycle

Published
29 May 2025
Contract awardedto GoodSAM Ltd
29 May 2025
Contract starts
1 June 2025
Contract ends
31 May 2028

The buyer

Leicestershire Police

Type: Locked
Contracts, 24 months: Locked
Recorded value: Locked
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Telemedicine platform contracts, 24 months: Locked

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Contact details

Name: Locked
Email: Locked
Phone: Locked
Address: Locked

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The supplier

GoodSAM Ltd

Contracts won, 24 months: Locked
Value won, 24 months: Locked
Buyers, 24 months: Locked
Size: Locked
Companies House number: Locked

Main buyers

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Cite this contract

Link: https://bidskim.com/tender/106010/provision-of-the-goodsam-platform
Buyer reference: CONT0452
Open contracting ID: ocds-b5fd17-553935dc-2b9d-47f8-993b-a3ca953e33c0
Last checked: 5 November 2026

Leicestershire Police. Provision of the GoodSAM Platform. Contract award, 29 May 2025. BidSkim, https://bidskim.com/tender/106010/provision-of-the-goodsam-platform (accessed 5 November 2026).