SERVICE USER AND CARER INVOLVEMENT SERVICE

NHS Wales Shared Services Partnership
Wales
18 February 2026 to 18 February 2029

The service strengthens the voice of people with lived experience through structured involvement in mental health service planning and review. It includes capacity building, information signposting, and the administration of a reward and recognition programme for service user contributions. The provider must maintain robust governance, ensure Welsh language compliance, and coordinate activities with the local Health Board and existing engagement partners to support person-centred care.

Open the official notice

Awarded value: £171k; As published
Published: 18 February 2026
Awarded: 18 February 2026; Adferiad Recovery
Contract length: 36 months; Ends 18 February 2029

What the contract covers

Service contract under Most Suitable Provider Process

Provision of mental health service user and carer representation, co-production, training, and reward and recognition programme management services.

Service User and Carer Representation Service to strengthen the voice and influence of people with lived experience of mental health issues, and their carers, across Cardiff and the Vale of Glamorgan
Reward and Recognition element acknowledging and valuing the contribution of people with lived experience

Lot	Estimated value	SMEs
Lot 1	Not stated	Not stated
Lot 2	Not stated	Not stated

Terms and requirements

Contract type: Service contract under Most Suitable Provider Process
Initial term: 36 months
Extensions: 12 months + 12 months
Longest it can run: 60 months
Contract dates: 18 February 2026 to 18 February 2029
Certifications asked for: None stated
Lots: 2
Suitable for SMEs: Not stated
Category: Services
CPV codes: 85121270

Services in this contract

Local Healthwatch and public voice servicesMain service£292k typicalMental health service user and carer representation and involvement

Lifecycle

Published
18 February 2026
Contract awardedto Adferiad Recovery
18 February 2026
Contract starts
18 February 2026
Contract ends
18 February 2029

The buyer

NHS Wales Shared Services Partnership

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The supplier

Adferiad Recovery

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Cite this contract

Link: https://bidskim.com/tender/1072271/service-user-and-carer-involvement-service
Buyer reference: CAV-MSPP-(25-26) 261
Last checked: 5 November 2026

NHS Wales Shared Services Partnership. SERVICE USER AND CARER INVOLVEMENT SERVICE. Contract award, 18 February 2026. BidSkim, https://bidskim.com/tender/1072271/service-user-and-carer-involvement-service (accessed 5 November 2026).