Qwell - Adult Digital Mental health provision (18+)

NHS Cheshire and Merseyside ICB
North West
1 April 2026 to 31 March 2027

Delivery of an anonymous digital mental health platform for adults aged 18+, supporting approximately 2,142 individuals annually. The service provides 365-day access to self-help tools, moderated peer support forums, and 1-2-1 messaging with qualified counsellors and wellbeing practitioners during specified weekday and weekend hours.

Open the official notice

Awarded value: £38k; As published
Published: 19 March 2026
Awarded: 26 January 2026; Kooth
Contract length: 12 months; Ends 31 March 2027

What the contract covers

Service contract

Provision of digital mental health support services, including online counselling, peer support communities, and self-help tools for adult populations.

Anonymous digital mental health support for adults aged 18+ through a digital service in Knowsley.
Immediate 1:1 access to experienced counsellors and wellbeing practitioners.
Digital self-help tools including journals, goal trackers and mini activities.
A pre-moderated and active community delivering peer support through discussion posts, live forums based on current presenting issues and an extensive library of peer- and professional-created content.
1-2-1 chat and messaging functionality to engage with counsellors and emotional wellbeing practitioners.

Terms and requirements

Contract type: Service contract
Initial term: 12 months
Contract dates: 1 April 2026 to 31 March 2027
Certifications asked for: BACP accredited
Lots: 1
Suitable for SMEs: Not stated
Category: Services
CPV codes: 85100000

Services in this contract

Digital mental health and recovery support platformMain service£111k typicalQwell online adult mental health platform with chat counselling and peer support

Lifecycle

Published
19 March 2026
Contract awardedto Kooth
26 January 2026
Contract starts
1 April 2026
Contract ends
31 March 2027

The buyer

NHS Cheshire and Merseyside ICB

Type: Locked
Contracts, 24 months: Locked
Recorded value: Locked
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Online mental health support contracts, 24 months: Locked

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The supplier

Kooth

Contracts won, 24 months: Locked
Value won, 24 months: Locked
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Companies House number: Locked

Main buyers

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Cite this contract

Link: https://bidskim.com/tender/1085966/qwell-adult-digital-mental-health-provision-18
Buyer reference: 26-27-QYG-01J-Qwell-CON-v1
Last checked: 5 November 2026

NHS Cheshire and Merseyside ICB. Qwell - Adult Digital Mental health provision (18+). Contract award, 19 March 2026. BidSkim, https://bidskim.com/tender/1085966/qwell-adult-digital-mental-health-provision-18 (accessed 5 November 2026).