5679 Provision of a Victim Gateway Service

Staffordshire Police
West Midlands
Open procedure
1 April 2025 to 31 March 2030

The service acts as a centralised gateway for victims of crime to access support, providing tailored cope and recover interventions. The scope includes managing a front-door referral system, delivering community and professional awareness training, and maintaining a rapid response capability for major incidents of crime across the region.

Open the official notice

Awarded value: £3m; As published
Published: 3 July 2024
Awarded: 16 January 2025; Victim Support
Contract length: 60 months; Ends 31 March 2030

What the contract covers

Service contract

Provision of comprehensive victim support services, including a gateway access point, recovery programmes, community awareness raising, and major incident response.

A gateway service or "front door" into support services for victims across Staffordshire and Stoke-on-Trent
A cope and recover support service for victims across Staffordshire and Stoke-on-Trent
Awareness raising for professionals and the community across Staffordshire and Stoke-on-Trent
Response to Major Incidents of Crime across Staffordshire and Stoke-on-Trent

Terms and requirements

Contract type: Service contract
Procedure: Open procedure
Initial term: 60 months
Contract dates: 1 April 2025 to 31 March 2030
Certifications asked for: None stated
Lots: 1
Suitable for SMEs: Yes
Suitable for charities and social enterprises: Yes
Category: Services
CPV codes: 98000000

Services in this contract

Victim and witness support servicesMain service£1.9m typicalVictim gateway and cope-and-recover support service

Lifecycle

Published
3 July 2024
Contract awardedto Victim Support
16 January 2025
Contract starts
1 April 2025
Contract ends
31 March 2030

The buyer

Staffordshire Police

Type: Locked
Contracts, 24 months: Locked
Recorded value: Locked
Typical contract: Locked
Witness support contracts, 24 months: Locked

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Contact details

Name: Locked
Email: Locked
Phone: Locked
Address: Locked

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The supplier

Victim Support

Contracts won, 24 months: Locked
Value won, 24 months: Locked
Buyers, 24 months: Locked
Companies House number: Locked

Main buyers

See everything Victim Support has won

Similar witness support contracts and prices

3 witness support contracts were awarded in the West Midlands in the last 24 months. See who won them and what they went for, next to this one.

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Cite this contract

Link: https://bidskim.com/tender/112450/5679-provision-of-a-victim-gateway-service-award
Buyer reference: IT-541-16-5679 - AWARD
Open contracting ID: ocds-b5fd17-5a627644-1561-4dac-9d3e-66263e041f71
Last checked: 5 November 2026

Staffordshire Police. 5679 Provision of a Victim Gateway Service. Contract award, 3 July 2024. BidSkim, https://bidskim.com/tender/112450/5679-provision-of-a-victim-gateway-service-award (accessed 5 November 2026).