Annual Servicing, Maintenance and Emergency Callout/Repair of Intruder Alarm Equipment

South Wales Police
Wales
Open procedure

The contract covers scheduled inspections, testing, and reactive maintenance for intruder alarm equipment, including 24/7 alarm monitoring via an Alarm Receiving Centre. The provider must perform minor repairs during routine visits and supply quotations for ad-hoc new system installations as requested. The service requires coverage across the entire force area, ensuring system reliability and compliance through regular reporting.

Open the official notice

Awarded value: Not published; No value in the notice
Published: 3 February 2025
Awarded: 21 July 2026; Ids Security Systems Ltd
Contract length: Not stated

What the contract covers

Services contract

Provision of comprehensive servicing, maintenance, emergency repair, and alarm monitoring services for intruder alarm systems across multiple operational sites.

Regularly inspect, service and test Intruder Alarm Equipment and submit associated service reports
Provide maintenance and repair work in response to breakdowns, callouts, routine-service inspections or authorised requests
Provide emergency callouts and repair of intruder alarm equipment
Provide planned installation of new alarm systems and equipment as requested by quotation for specific packages of work
Provide alarm monitoring via an Alarm Receiving Centre (ARC) for all sites currently monitored

Terms and requirements

Contract type: Services contract
Procedure: Open procedure
Certifications asked for: National Security Inspectorate (NSI), Security Systems and Alarm Inspection Board (SSAIB)
Suitable for SMEs: Not stated
Category: Services
CPV codes: 45312000, 35121700, 79711000, 31625000

Services in this contract

Intruder alarm systemsMain service£78k typicalIntruder alarm servicing, callout repair and new installations
Alarm receiving centre monitoring£142k typicalAlarm monitoring through an alarm receiving centre

Lifecycle

Published
3 February 2025
Contract awardedto Ids Security Systems Ltd
21 July 2026
Contract starts
Contract endsEnd date not published

The buyer

South Wales Police

Type: Locked
Contracts, 24 months: Locked
Recorded value: Locked
Typical contract: Locked
Alarm receiving centre contracts, 24 months: Locked

Buys most

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The supplier

Ids Security Systems Ltd

Contracts won, 24 months: Locked
Buyers, 24 months: Locked

Main buyers

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Cite this contract

Link: https://bidskim.com/tender/1156355/annual-servicing-maintenance-and-emergency-callout-repair-of-intruder-alarm-equi
Buyer reference: 147853
Open contracting ID: ocds-kuma6s-147853
Last checked: 4 November 2026

South Wales Police. Annual Servicing, Maintenance and Emergency Callout/Repair of Intruder Alarm Equipment. Contract award, 3 February 2025. BidSkim, https://bidskim.com/tender/1156355/annual-servicing-maintenance-and-emergency-callout-repair-of-intruder-alarm-equi (accessed 4 November 2026).