National Contact Centre

Public Services Delivery Scotland
Scotland
Open procedure

Provision of national contact centre services for NHS Scotland, supporting the Test, Trace and Vaccinate function. The contract involves two suppliers providing contact and booking services at a national level, with requirements split equally between them. The service must be flexible and scalable to meet fluctuating demand across Scotland.

Open the official notice

Awarded value: Not published
Published: 23 January 2025
Awarded: 17 December 2024
Contract length: Not stated

What the contract covers

Goods contract

Provision of national contact centre and booking services to support public health initiatives, including Test, Trace and Vaccinate programmes.

Terms and requirements

Contract type: Goods contract
Procedure: Open procedure
Initial term: 24 months
Extensions: 12 months + 12 months
Longest it can run: 48 months
Certifications asked for: None stated
Lots: 1
Suitable for SMEs: Not stated
Category: Goods
CPV codes: 43121500

Services in this contract

Outsourced contact centres and helplinesMain service£5.1m typicalNHS Scotland national contact and booking centre services

Lifecycle

Published
23 January 2025
Contract awarded
17 December 2024
Contract starts
Contract endsEnd date not published

The buyer

Public Services Delivery Scotland

Type: Locked
Contracts, 24 months: Locked
Recorded value: Locked
Typical contract: Locked
Contact centre outsourcing contracts, 24 months: Locked

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Contact details

Name: Locked
Email: Locked
Phone: Locked
Website: Locked
Address: Locked

See everything Public Services Delivery Scotland buys

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Cite this contract

Link: https://bidskim.com/tender/1224241/national-contact-centre
Buyer reference: org-187
Open contracting ID: ocds-r6ebe6-0000787313
Last checked: 5 November 2026

Public Services Delivery Scotland. National Contact Centre. Contract award, 23 January 2025. BidSkim, https://bidskim.com/tender/1224241/national-contact-centre (accessed 5 November 2026).