Vaccination Service Contact Centre

Public Services Delivery Scotland
Scotland
Open procedure

Operation of a dedicated contact centre service for vaccination scheduling and public health enquiries. The service requires high-volume telephony and digital communication capabilities to manage public demand, including integration with existing health service systems for appointment management and data handling.

Open the official notice

Awarded value: £600k; As published
Published: 25 April 2025
Awarded: 1 April 2025; 8x8
Contract length: Not stated

What the contract covers

Services contract

Provision of managed contact centre services to support national vaccination programmes and public health communication and scheduling requirements.

Terms and requirements

Contract type: Services contract
Procedure: Open procedure
Extensions: 12 months
Certifications asked for: None stated
Lots: 1
Suitable for SMEs: Not stated
Category: Services
CPV codes: 72000000

Services in this contract

Outsourced contact centres and helplinesMain service£5.1m typicalVaccination service contact centre

Lifecycle

Published
25 April 2025
Contract awardedto 8x8
1 April 2025
Contract starts
Contract endsEnd date not published

The buyer

Public Services Delivery Scotland

Type: Locked
Contracts, 24 months: Locked
Recorded value: Locked
Typical contract: Locked
Contact centre outsourcing contracts, 24 months: Locked

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Contact details

Name: Locked
Email: Locked
Website: Locked
Address: Locked

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The supplier

8x8

Contracts won, 24 months: Locked
Value won, 24 months: Locked
Buyers, 24 months: Locked
Size: Locked
Companies House number: Locked

Main buyers

Contact details

Website: Locked

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Cite this contract

Link: https://bidskim.com/tender/1276676/vaccination-service-contact-centre
Buyer reference: org-110
Open contracting ID: ocds-r6ebe6-0000797227
Last checked: 5 November 2026

Public Services Delivery Scotland. Vaccination Service Contact Centre. Contract award, 25 April 2025. BidSkim, https://bidskim.com/tender/1276676/vaccination-service-contact-centre (accessed 5 November 2026).