Contract awardedWeb analytics

Session Recording and Heatmapping Analytics

Social Security Scotland
Scotland
Open procedure

Subscription to a session recording and heatmapping analytics platform specifically for monitoring user journeys and engagement on online application forms. The service provides visual data to identify usability issues and improve conversion rates for digital public service portals.

Open the official notice

Awarded value: £6k; As published
Published: 14 April 2025
Awarded: 28 March 2025; Computacenter
Contract length: Not stated

What the contract covers

Goods contract

Provision of session recording and heatmapping analytics software subscriptions to monitor and optimize user interaction with online application forms.

Terms and requirements

Contract type: Goods contract
Procedure: Open procedure
Certifications asked for: None stated
Lots: 1
Suitable for SMEs: Not stated
Category: Goods
CPV codes: 48461000

Services in this contract

Web analyticsMain service£76k typicalSession recording and heat mapping subscription for online forms

Lifecycle

Published
14 April 2025
Contract awardedto Computacenter
28 March 2025
Contract starts
Contract endsEnd date not published

The buyer

Social Security Scotland

Type: Locked
Contracts, 24 months: Locked
Recorded value: Locked
Typical contract: Locked
Web analytics contracts, 24 months: Locked

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Contact details

Email: Locked
Phone: Locked
Website: Locked
Address: Locked

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The supplier

Computacenter

Contracts won, 24 months: Locked
Value won, 24 months: Locked
Buyers, 24 months: Locked
Size: Locked
Companies House number: Locked

Main buyers

Contact details

Phone: Locked
Website: Locked

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Cite this contract

Link: https://bidskim.com/tender/1276835/session-recording-and-heatmapping-analytics
Buyer reference: org-78
Open contracting ID: ocds-r6ebe6-0000795962
Last checked: 5 November 2026

Social Security Scotland. Session Recording and Heatmapping Analytics. Contract award, 14 April 2025. BidSkim, https://bidskim.com/tender/1276835/session-recording-and-heatmapping-analytics (accessed 5 November 2026).