CA15189 - ESNEFT2390 Monitoring and Alerting solutions for the ESNEFT Infrastructure Environment

East Suffolk and North Essex NHS Foundation Trust
East of England
Open procedure
1 April 2025 to 31 March 2030

Supply of AlertMedia mass notification software for multi-channel emergency communications and Zabbix monitoring software for IT infrastructure, including network, cloud, and hardware oversight. The contract includes ongoing support and training services to ensure system integration and operational effectiveness across the Trust's IT environment.

Open the official notice

Awarded value: £702k; As published
Published: 17 March 2025
Awarded: 17 March 2025; Phoenix Software
Contract length: 60 months; Ends 31 March 2030

What the contract covers

Software supply with support and training

Provision of enterprise IT monitoring software, emergency mass notification systems, and associated technical support and training services for organisations.

AlertMedia emergency communication software for notifying impacted Trust employees of Epic and other application problems and outages, tracking message delivery, and sending multichannel alerts via Teams, SMS, push notifications on Trust-owned devices and automated voice calls
Zabbix monitoring and alerting software support and training for a single-pane-of-glass view of the Trust's IT infrastructure, monitoring its network, cloud, websites, infrastructure hardware and applications

Terms and requirements

Contract type: Software supply with support and training
Procedure: Open procedure
Initial term: 60 months
Extensions: 12 months + 12 months
Longest it can run: 84 months
Contract dates: 1 April 2025 to 31 March 2030
Certifications asked for: None stated
Suitable for SMEs: Yes
Category: Goods
CPV codes: 48517000

Services in this contract

Infrastructure and network monitoring softwareMain service£79k typicalZabbix infrastructure monitoring software support and training
Business continuity and resilience management software£106k typicalAlertMedia mass notification software for IT outage alerts to staff

Lifecycle

Published
17 March 2025
Contract awardedto Phoenix Software
17 March 2025
Contract starts
1 April 2025
Contract ends
31 March 2030

The buyer

East Suffolk and North Essex NHS Foundation Trust

Type: Locked
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The supplier

Phoenix Software

Contracts won, 24 months: Locked
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Cite this contract

Link: https://bidskim.com/tender/133565/ca15189-esneft2390-monitoring-and-alerting-solutions-for-the-esneft-infrastructu
Buyer reference: 12f04313-6886-495c-8245-333698b34b35
Open contracting ID: ocds-b5fd17-6b3bddde-45bb-4ade-8641-b3cd37578ddf
Last checked: 4 November 2026

East Suffolk and North Essex NHS Foundation Trust. CA15189 - ESNEFT2390 Monitoring and Alerting solutions for the ESNEFT Infrastructure Environment. Contract award, 17 March 2025. BidSkim, https://bidskim.com/tender/133565/ca15189-esneft2390-monitoring-and-alerting-solutions-for-the-esneft-infrastructu (accessed 4 November 2026).