Independent Complaints Investigators and Independent Person Services

Sheffield City Council
Yorkshire and the Humber
Open procedure
1 April 2025 to 31 March 2028

Provision of independent investigators and independent persons to ensure the independent element of statutory complaints procedures is met. The service requires the appointment of a single supplier to deliver these investigative and oversight functions in accordance with relevant regulations.

Open the official notice

Awarded value: £200k; As published
Published: 31 March 2025
Awarded: 3 February 2025; Carter Brown
Contract length: 36 months; Ends 31 March 2028

What the contract covers

Single-supplier service contract

Provision of independent complaints investigators and independent persons to support statutory complaints procedures and regulatory compliance for local authorities.

Provide Independent Investigators (II) to deliver the independent element of the Complaints Procedure
Provide Independent People (IP) to deliver the independent element of the Complaints Procedure

Terms and requirements

Contract type: Single-supplier service contract
Procedure: Open procedure
Initial term: 36 months
Extensions: 12 months
Longest it can run: 48 months
Contract dates: 1 April 2025 to 31 March 2028
Certifications asked for: None stated
Suitable for SMEs: Not stated
Category: Services
CPV codes: 79000000

Services in this contract

Independent complaint investigations, review panels and Regulation 44 visitsMain service£100k typicalIndependent investigators and independent persons for statutory complaints

Lifecycle

Published
31 March 2025
Contract awardedto Carter Brown
3 February 2025
Contract starts
1 April 2025
Contract ends
31 March 2028

The buyer

Sheffield City Council

Type: Locked
Contracts, 24 months: Locked
Recorded value: Locked
Typical contract: Locked
Regulation 44 visits contracts, 24 months: Locked

Buys most

Contact details

Name: Locked
Email: Locked
Phone: Locked
Website: Locked
Address: Locked

See everything Sheffield City Council buys

The supplier

Carter Brown

Contracts won, 24 months: Locked
Value won, 24 months: Locked
Buyers, 24 months: Locked
Size: Locked
Companies House number: Locked

Main buyers

See everything Carter Brown has won

Similar regulation 44 visits contracts and prices

6 regulation 44 visits contracts were awarded in Yorkshire and the Humber in the last 24 months. See who won them and what they went for, next to this one.

See who won them →

Cite this contract

Link: https://bidskim.com/tender/13704/independent-complaints-investigators-and-independent-person-services
Buyer reference: 20250331092343-104130
Open contracting ID: ocds-b5fd17-0ae928d4-660c-4c10-8d2a-3b4b1503d4ae
Last checked: 5 November 2026

Sheffield City Council. Independent Complaints Investigators and Independent Person Services. Contract award, 31 March 2025. BidSkim, https://bidskim.com/tender/13704/independent-complaints-investigators-and-independent-person-services (accessed 5 November 2026).