Networks Incident Management Analysis

Department for Work and Pensions
North West
Selective procedure
18 August 2025 to 26 September 2025

A hypothesis-led investigation into recent P1 level network incidents, specifically focusing on the interface between network and cloud environments. The work involves a detailed analysis of existing incident management processes and current tooling, followed by a benchmarking exercise against industry good practice to identify improvements.

Open the official notice

Awarded value: £98k; As published
Published: 27 August 2025
Awarded: 8 August 2025; Gartner UK Limited
Contract length: 1 month; Ends 26 September 2025

What the contract covers

Consultancy services contract

Provision of specialist IT consultancy services to investigate and analyse complex network incident management processes and cloud environment performance.

A hypothesis-led investigation of recent P1 level network issues experienced by DWP, potentially the interface between network and cloud environments
An analysis of recent incidents and current management processes and use of tooling
A comparison to good practice

Terms and requirements

Contract type: Consultancy services contract
Procedure: Selective procedure
Initial term: 1 month
Contract dates: 18 August 2025 to 26 September 2025
Certifications asked for: None stated
Suitable for SMEs: Yes
Suitable for charities and social enterprises: Yes
Category: Services
CPV codes: 72000000

Services in this contract

Network and connectivity consultancyMain service£85k typicalInvestigation of P1 network incidents and incident management practice

Lifecycle

Published
27 August 2025
Contract awardedto Gartner UK Limited
8 August 2025
Contract starts
18 August 2025
Contract ends
26 September 2025

The buyer

Department for Work and Pensions

Type: Locked
Contracts, 24 months: Locked
Recorded value: Locked
Typical contract: Locked
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The supplier

Gartner UK Limited

Contracts won, 24 months: Locked
Value won, 24 months: Locked
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Main buyers

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Cite this contract

Link: https://bidskim.com/tender/165022/networks-incident-management-analysis
Buyer reference: Project_13129
Open contracting ID: ocds-b5fd17-8497d3e6-90a2-40fd-81f2-c8bba1faf118
Last checked: 5 November 2026

Department for Work and Pensions. Networks Incident Management Analysis. Contract award, 27 August 2025. BidSkim, https://bidskim.com/tender/165022/networks-incident-management-analysis (accessed 5 November 2026).