RM6181 - Contract Award - Consumer Advise and Information Phoneline

DESNZ & DSIT Group Commercial

Delivery of a national consumer advice phoneline providing impartial guidance on energy efficiency, clean heat technologies, and government retrofit schemes. The service includes assisted digital support to help consumers navigate complex energy-saving measures and access relevant funding or support programmes.

Open the official notice

Awarded value: £1.4m; As published
Published: 19 January 2026
Awarded: 19 January 2026; Hinduja Global Solutions
Contract length: Not stated

What the contract covers

Service contract

Provision of expert consumer advice and assisted digital support services for energy efficiency and clean heat home improvement schemes.

Delivery of the Consumer Advice and Information (CAI) Phoneline service
Impartial, expert energy advice and assisted digital support to consumers in England regarding clean heat and energy efficiency home improvements
Help for consumers to understand and access government schemes, retrofit options, and energy-saving measures

Terms and requirements

Contract type: Service contract
Certifications asked for: None stated
Lots: 1
Suitable for SMEs: Not stated
Category: Services
CPV codes: 64000000

Services in this contract

Home energy advice servicesMain service£478k typicalConsumer energy advice phoneline for clean heat and energy efficiency improvements

Lifecycle

Published
19 January 2026
Contract awardedto Hinduja Global Solutions
19 January 2026
Contract starts
Contract endsEnd date not published

The buyer

DESNZ & DSIT Group Commercial

Type: Locked
Contracts, 24 months: Locked
Recorded value: Locked
Typical contract: Locked
Energy efficiency advice contracts, 24 months: Locked

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Contact details

Email: Locked
Address: Locked

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The supplier

Hinduja Global Solutions

Contracts won, 24 months: Locked
Value won, 24 months: Locked
Buyers, 24 months: Locked
Companies House number: Locked

Main buyers

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Cite this contract

Link: https://bidskim.com/tender/1797653/rm6181-contract-award-consumer-advise-and-information-phoneline
Buyer reference: Not published
Last checked: 5 November 2026

DESNZ & DSIT Group Commercial. RM6181 - Contract Award - Consumer Advise and Information Phoneline. Contract award, 19 January 2026. BidSkim, https://bidskim.com/tender/1797653/rm6181-contract-award-consumer-advise-and-information-phoneline (accessed 5 November 2026).