Provision of a Ticketing System to Symphony Hall and Town Hall Birmingham

B:Music
West Midlands
Selective procedure
1 August 2025 to 31 July 2028

Implementation and hosting of a ticketing and CRM system for two major concert venues. The solution must integrate with web, social media, and e-marketing platforms while providing advanced fundraising, development, and reporting tools. The system requires robust database management and sophisticated data analysis functionality to support venue operations.

Open the official notice

Awarded value: £336k; As published
Published: 17 July 2025
Awarded: 10 June 2025; Spektrix
Contract length: 36 months; Ends 31 July 2028

What the contract covers

Hosted system

Provision of a hosted ticketing and CRM software solution for arts venues, including fundraising, e-marketing, and data analytics capabilities.

Hosted ticketing and CRM system with state-of-the-art ticketing performance
Full integration with web, social media and e-marketing
Membership, fundraising and development capability
Sophisticated and flexible data analysis tools
Robust and flexible reporting component
System management
Efficient data and database management capability

Terms and requirements

Contract type: Hosted system
Procedure: Selective procedure
Initial term: 36 months
Contract dates: 1 August 2025 to 31 July 2028
Certifications asked for: None stated
Suitable for SMEs: Yes
Category: Services
CPV codes: 30000000

Services in this contract

Venue ticketing and box office systemsMain service£87k typicalHosted ticketing and CRM system for concert venues

Lifecycle

Published
17 July 2025
Contract awardedto Spektrix
10 June 2025
Contract starts
1 August 2025
Contract ends
31 July 2028

The buyer

B:Music

Type: Locked
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Recorded value: Locked
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Box office software contracts, 24 months: Locked

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Contact details

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The supplier

Spektrix

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Value won, 24 months: Locked
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Main buyers

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Cite this contract

Link: https://bidskim.com/tender/186637/provision-of-a-ticketing-system-to-symphony-hall-and-town-hall-birmingham
Buyer reference: MT235073
Open contracting ID: ocds-b5fd17-95f7cd3d-c9f5-4631-9abe-919ba2502d5c
Last checked: 5 November 2026

B:Music. Provision of a Ticketing System to Symphony Hall and Town Hall Birmingham. Contract award, 17 July 2025. BidSkim, https://bidskim.com/tender/186637/provision-of-a-ticketing-system-to-symphony-hall-and-town-hall-birmingham (accessed 5 November 2026).