DHSC: National Breastfeeding Helpline

Department of Health and Social Care
London
Invited to quote
1 April 2025 to 31 March 2026

The service combines a 24-hour telephone helpline and voicemail with social media and webchat, alongside links to specialist drugs-in-breastmilk advice. It includes night-time coverage expanded from a pilot and requires independent evaluation of the full night-service pilot.

Open the official notice

Awarded value: £786k; As published
Published: 25 April 2025
Awarded: 28 March 2025; The Breastfeeding Network
Contract length: 12 months; Ends 31 March 2026

What the contract covers

Services contract

Delivery of 24-hour breastfeeding information and support through telephone helplines, voicemail, webchat and social media for families.

Terms and requirements

Contract type: Services contract
Procedure: Invited to quote
Initial term: 12 months
Contract dates: 1 April 2025 to 31 March 2026
Certifications asked for: None stated
Lots: 1
Suitable for SMEs: Yes
Suitable for charities and social enterprises: Yes
Category: Services
CPV codes: 79512000, 85312300, 85312320

Services in this contract

Outsourced contact centres and helplinesMain service£5.1m typical24-hour national breastfeeding helpline by phone, webchat and social media

Lifecycle

Published
25 April 2025
Contract awardedto The Breastfeeding Network
28 March 2025
Contract starts
1 April 2025
Contract ends
31 March 2026

The buyer

Department of Health and Social Care

Type: Locked
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Recorded value: Locked
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The supplier

The Breastfeeding Network

Contracts won, 24 months: Locked
Value won, 24 months: Locked
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Main buyers

Contact details

Phone: Locked
Website: Locked

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Cite this contract

Link: https://bidskim.com/tender/22620/dhsc-national-breastfeeding-helpline
Buyer reference: C337378
Open contracting ID: ocds-b5fd17-1212ad05-f673-42c5-99f9-25e72c773c0c
Last checked: 5 November 2026

Department of Health and Social Care. DHSC: National Breastfeeding Helpline. Contract award, 25 April 2025. BidSkim, https://bidskim.com/tender/22620/dhsc-national-breastfeeding-helpline (accessed 5 November 2026).