AC1739 Healthwatch and Service User Engagement

Wiltshire Council
South West
Open procedure
1 January 2024 to 31 December 2025

The contract is divided into three distinct lots covering Healthwatch services, adult service user engagement, and children's service user engagement. The scope involves facilitating feedback, advocacy, and engagement activities to support local health and social care service delivery. The work requires active community outreach and the management of user-led engagement channels to ensure service user voices are integrated into council planning and service improvement processes.

Open the official notice

Awarded value: £1.2m; As published
Published: 7 September 2023
Awarded: 7 November 2023
Contract length: 24 months; Ends 31 December 2025

What the contract covers

Service contract

Provision of independent healthwatch and community-based service user engagement services for adult and children's social care programmes.

Provision of healthwatch activities across Wiltshire
Provision of service user engagement activities for adults across Wiltshire
Provision of service user engagement activities for children across Wiltshire

Terms and requirements

Contract type: Service contract
Procedure: Open procedure
Initial term: 24 months
Extensions: 12 months
Longest it can run: 36 months
Contract dates: 1 January 2024 to 31 December 2025
Certifications asked for: None stated
Suitable for SMEs: Yes
Suitable for charities and social enterprises: Yes
Category: Services
CPV codes: 98000000, 85312000

Services in this contract

Local Healthwatch and public voice servicesMain service£292k typicalHealthwatch and adult and children service user engagement

Lifecycle

Published
7 September 2023
Contract awarded
7 November 2023
Contract starts
1 January 2024
Contract ends
31 December 2025

The buyer

Wiltshire Council

Type: Locked
Contracts, 24 months: Locked
Recorded value: Locked
Typical contract: Locked

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Contact details

Name: Locked
Email: Locked
Phone: Locked
Website: Locked
Address: Locked

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Cite this contract

Link: https://bidskim.com/tender/238951/ac1739-healthwatch-and-service-user-engagement
Buyer reference: WILTS001-DN688824-53715430
Open contracting ID: ocds-b5fd17-bfeb2590-0f7c-4607-a6db-6d7b60c4bc1b
Last checked: 4 November 2026

Wiltshire Council. AC1739 Healthwatch and Service User Engagement. Contract award, 7 September 2023. BidSkim, https://bidskim.com/tender/238951/ac1739-healthwatch-and-service-user-engagement (accessed 4 November 2026).