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Contract awardedFramework call-offConcierge security

Security Services at Whitecross Road

  • Citizen Housing
  • West Midlands
  • Selective procedure
  • 4 August 2025 to 31 March 2027

Provision of out-of-hours security and concierge services for a residential building. Duties include monitoring door entry and CCTV, conducting hourly perimeter and internal patrols, managing fire alarm activations, and acting as a primary point of contact for residents, contractors, and emergency services. The service requires staff to manage access control, handle minor anti-social behaviour, and provide first aid support including the use of defibrillators and naloxone.

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Awarded value
£200k
As published
Published
14 October 2025
Awarded
1 August 2025
MadiganGill
Contract length
20 months
Ends 31 March 2027

What the contract covers

Call-off from a framework agreement

Provision of out-of-hours concierge and security services for residential schemes, including CCTV monitoring, site patrols, and emergency response support.

  • Out-of-hours security for the building at Whitecross Road and its residents.
  • A direct and visible point of contact for customers, staff, visitors and contractors, including resident support in emergency or crisis situations and liaison with emergency services.
  • Security presence, door-entry and CCTV monitoring, access control, and prevention of unauthorised scheme access.
  • Response to emergency repairs, contractors, fire-alarm activations, evacuations, emergencies and emergency services.
  • Hourly internal, perimeter and external-area security patrols and completion of shift security logs.
  • Access to office first-aid supplies, including a defibrillator and naloxone pens, as required.

Terms and requirements

Contract type
Call-off from a framework agreement
Procedure
Selective procedure
Initial term
20 months
Contract dates
4 August 2025 to 31 March 2027
Certifications asked for
None stated
Suitable for SMEs
Yes
Category
Services
CPV codes
79715000

Services in this contract

Lifecycle

  1. Published
  2. Contract awardedto MadiganGill
  3. Contract starts
  4. Contract ends
The buyer

Citizen Housing

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The supplier

MadiganGill

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Cite this contract

Link
https://bidskim.com/tender/247154/security-services-at-whitecross-road
Buyer reference
P1671
Open contracting ID
ocds-b5fd17-c67bf3fc-7a7c-4950-8eb2-f9ece1417f21
Last checked
5 November 2026

Citizen Housing. Security Services at Whitecross Road. Contract award, 14 October 2025. BidSkim, https://bidskim.com/tender/247154/security-services-at-whitecross-road (accessed 5 November 2026).