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Contract awardedFramework call-offReferral management system

Dental Electronic Referral Service for NHS England South West

Implementation of an end-to-end digital referral solution to replace paper-based processes for NHS dental specialisms across the South West region. The system must support clinical triage, ensure adherence to national referral standards, and provide data for service evaluation. The scope includes the deployment of a uniform digital platform to improve referral quality and administrative efficiency for dental practitioners.

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Awarded value
£1.4m
As published
Published
28 November 2025
Awarded
6 November 2025
NEC Software Solutions
Contract length
36 months
Ends 16 November 2028

What the contract covers

Single-provider digital referral service

Provision of a digital electronic referral system for NHS dental services to streamline clinical triage and patient access across regional networks.

  • An end-to-end digital referral solution replacing paper processes and providing a uniform service across the South West
  • A mechanism for clinicians to refer patients requiring specialist and specialised NHS dental services
  • Assurance that referrals comply with national standards and criteria in a timely and appropriate manner
  • Improved referral quality to support effective triage
  • Referral information supporting clinical service evaluation and development

Terms and requirements

Contract type
Single-provider digital referral service
Procedure
Selective procedure
Initial term
36 months
Extensions
24 months
Longest it can run
60 months
Contract dates
17 November 2025 to 16 November 2028
Certifications asked for
None stated
Suitable for SMEs
Yes
Suitable for charities and social enterprises
Yes
Category
Services
CPV codes
48814400

Services in this contract

Lifecycle

  1. Published
  2. Contract awardedto NEC Software Solutions
  3. Contract starts
  4. Contract ends
The buyer

NHS South, Central and West Commissioning Support Unit

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The supplier

NEC Software Solutions

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Cite this contract

Link
https://bidskim.com/tender/247757/dental-electronic-referral-service-for-nhs-england-south-west
Buyer reference
C363674
Open contracting ID
ocds-b5fd17-c6fcc4a4-9ef8-41fa-875b-5e8b8a7ba2f7
Last checked
5 November 2026

NHS South, Central and West Commissioning Support Unit. Dental Electronic Referral Service for NHS England South West. Contract award, 28 November 2025. BidSkim, https://bidskim.com/tender/247757/dental-electronic-referral-service-for-nhs-england-south-west (accessed 5 November 2026).