Referral and Triage Management System

Bath & North East Somerset Council
South West
Direct award
1 April 2025 to 31 March 2026

Implementation and licensing of a referral and triage management software system. The solution facilitates the digital processing of care referrals, enabling efficient triage and management of patient or service user pathways within a local authority care environment.

Open the official notice

Awarded value: £500k; As published
Published: 11 April 2025
Awarded: 20 March 2025; Riviam Digital Care
Contract length: 12 months; Ends 31 March 2026

What the contract covers

Services contract

Provision of a cloud-based referral and triage management software system to support digital care coordination and clinical workflow processes.

Terms and requirements

Contract type: Services contract
Procedure: Direct award
Initial term: 12 months
Contract dates: 1 April 2025 to 31 March 2026
Certifications asked for: None stated
Suitable for SMEs: Yes
Category: Services
CPV codes: 48000000

Services in this contract

Clinical referral management systemMain service£132k typicalReferral and triage management system via G-Cloud 14

Lifecycle

Published
11 April 2025
Contract awardedto Riviam Digital Care
20 March 2025
Contract starts
1 April 2025
Contract ends
31 March 2026

The buyer

Bath & North East Somerset Council

Type: Locked
Contracts, 24 months: Locked
Recorded value: Locked
Typical contract: Locked
Referral management system contracts, 24 months: Locked

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Contact details

Name: Locked
Email: Locked
Website: Locked
Address: Locked

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The supplier

Riviam Digital Care

Contracts won, 24 months: Locked
Value won, 24 months: Locked
Buyers, 24 months: Locked
Size: Locked

Main buyers

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Cite this contract

Link: https://bidskim.com/tender/2537/referral-and-triage-management-system
Buyer reference: BATH001-DN766018-76434690
Open contracting ID: ocds-b5fd17-0202702f-b0cc-4f74-b6ca-daf2419f25b9
Last checked: 5 November 2026

Bath & North East Somerset Council. Referral and Triage Management System. Contract award, 11 April 2025. BidSkim, https://bidskim.com/tender/2537/referral-and-triage-management-system (accessed 5 November 2026).