Contract awardedWeb analytics

Provision of Session Replay Software

Government Commercial Agency
London
16 October 2025 to 15 October 2026

Subscription to session replay software for monitoring and analysing user interactions on digital platforms. The contract covers a 12-month period for the provision of analytics tools to track user journeys, identify friction points, and improve digital service accessibility and performance.

Open the official notice

Awarded value: £80k; As published
Published: 30 October 2025
Awarded: 15 October 2025; ContentSquare
Contract length: 12 months; Ends 15 October 2026

What the contract covers

Direct award

Provision of session replay software to enable digital experience monitoring, user behaviour analytics, and website performance optimisation for public sector services.

Provision of Session Replay Software

Terms and requirements

Contract type: Direct award
Initial term: 12 months
Contract dates: 16 October 2025 to 15 October 2026
Certifications asked for: None stated
Suitable for SMEs: Not stated
Category: Services
CPV codes: 48517000

Services in this contract

Web analyticsMain service£76k typicalSession replay software

Lifecycle

Published
30 October 2025
Contract awardedto ContentSquare
15 October 2025
Contract starts
16 October 2025
Contract ends
15 October 2026

The buyer

Government Commercial Agency

Type: Locked
Contracts, 24 months: Locked
Recorded value: Locked
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Contact details

Name: Locked
Email: Locked
Phone: Locked
Website: Locked
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The supplier

ContentSquare

Contracts won, 24 months: Locked
Value won, 24 months: Locked
Buyers, 24 months: Locked
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Companies House number: Locked

Main buyers

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Cite this contract

Link: https://bidskim.com/tender/264665/provision-of-session-replay-software
Buyer reference: CCIT25A21.
Open contracting ID: ocds-b5fd17-d494c954-5570-4fae-95b0-a9ff32525543
Last checked: 4 November 2026

Government Commercial Agency. Provision of Session Replay Software. Contract award, 30 October 2025. BidSkim, https://bidskim.com/tender/264665/provision-of-session-replay-software (accessed 4 November 2026).