Assisted Prison Visit Unit (APVU) Virtual Contact Centre

Ministry of Justice
Selective procedure
28 March 2025 to 27 May 2025

Provision of a virtual contact centre solution to facilitate the scheduling and management of prison visits. The service involves telecommunications infrastructure to handle booking enquiries and coordination, delivered over a short-term period.

Open the official notice

Awarded value: £4k; As published
Published: 8 April 2025
Awarded: 26 March 2025; 8x8
Contract length: 2 months; Ends 27 May 2025

What the contract covers

Services contract

Provision of virtual contact centre and telecommunications services to support prison visit booking operations for public sector organisations.

Terms and requirements

Contract type: Services contract
Procedure: Selective procedure
Initial term: 2 months
Contract dates: 28 March 2025 to 27 May 2025
Certifications asked for: None stated
Suitable for SMEs: Yes
Category: Services
CPV codes: 64200000

Services in this contract

Outsourced contact centres and helplinesMain service£5.1m typicalContact centre service handling prison visit bookings

Lifecycle

Published
8 April 2025
Contract awardedto 8x8
26 March 2025
Contract starts
28 March 2025
Contract ends
27 May 2025

The buyer

Ministry of Justice

Type: Locked
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Recorded value: Locked
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Contact details

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Address: Locked

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The supplier

8x8

Contracts won, 24 months: Locked
Value won, 24 months: Locked
Buyers, 24 months: Locked
Size: Locked
Companies House number: Locked

Main buyers

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Cite this contract

Link: https://bidskim.com/tender/27516/assisted-prison-visit-unit-apvu-virtual-contact-centre
Buyer reference: tender_486268/1465722
Open contracting ID: ocds-b5fd17-15f8cdd0-8b58-42cc-8239-fcd25b19473c
Last checked: 5 November 2026

Ministry of Justice. Assisted Prison Visit Unit (APVU) Virtual Contact Centre. Contract award, 8 April 2025. BidSkim, https://bidskim.com/tender/27516/assisted-prison-visit-unit-apvu-virtual-contact-centre (accessed 5 November 2026).