Provision of Customer Centre as a Service

NHS Property Services Limited
Selective procedure
26 October 2025 to 25 October 2028

The contract covers the provision of a Customer Centre as a Service (CCaaS) solution. This includes the implementation, management, and ongoing support of customer contact infrastructure to facilitate efficient service delivery and communication management for the organisation.

Open the official notice

Awarded value: £532k; As published
Published: 20 October 2025
Awarded: 17 October 2025; Charterhouse Voice & Data
Contract length: 36 months; Ends 25 October 2028

What the contract covers

Services contract

Provision of managed customer contact centre services, including telephony, omnichannel communication solutions, and associated technical support for public sector operations.

Terms and requirements

Contract type: Services contract
Procedure: Selective procedure
Initial term: 36 months
Contract dates: 26 October 2025 to 25 October 2028
Certifications asked for: None stated
Suitable for SMEs: Yes
Category: Services
CPV codes: 79342300

Services in this contract

Outsourced contact centres and helplinesMain service£5.1m typicalCustomer centre provided as a service

Lifecycle

Published
20 October 2025
Contract awardedto Charterhouse Voice & Data
17 October 2025
Contract starts
26 October 2025
Contract ends
25 October 2028

The buyer

NHS Property Services Limited

Type: Locked
Contracts, 24 months: Locked
Recorded value: Locked
Typical contract: Locked
Contact centre outsourcing contracts, 24 months: Locked

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Contact details

Name: Locked
Email: Locked
Address: Locked

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The supplier

Charterhouse Voice & Data

Contracts won, 24 months: Locked
Value won, 24 months: Locked
Buyers, 24 months: Locked
Size: Locked
Companies House number: Locked

Main buyers

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Cite this contract

Link: https://bidskim.com/tender/28418/provision-of-customer-centre-as-a-service
Buyer reference: C396100
Open contracting ID: ocds-b5fd17-16b0e06d-5d03-4c15-8048-2cecff1d370f
Last checked: 5 November 2026

NHS Property Services Limited. Provision of Customer Centre as a Service. Contract award, 20 October 2025. BidSkim, https://bidskim.com/tender/28418/provision-of-customer-centre-as-a-service (accessed 5 November 2026).