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Contract awardedContact centre outsourcing

The Provision of Call Centre Support Services (UoB) 2026

Provision of call centre support services to handle student and stakeholder enquiries. The service requires professional telephone and digital communication management, ensuring high-quality interaction standards and integration with university systems for data handling and reporting over a three-year operational period.

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Awarded value
£138k
As published
Published
15 April 2026
Awarded
18 June 2026
Echo-U Limited
Contract length
36 months
Ends 16 August 2029

What the contract covers

Services contract

Provision of outsourced call centre support services to manage inbound and outbound customer enquiries for higher education institutional operations.

  • Call centre support services for the University of Bedfordshire

Terms and requirements

Contract type
Services contract
Procedure
Open procedure
Initial term
36 months
Contract dates
17 August 2026 to 16 August 2029
Certifications asked for
None stated
Lots
1
Suitable for SMEs
Not stated
Category
Services
CPV codes
79512000

Services in this contract

Lifecycle

  1. Published
  2. Contract awardedto Echo-U Limited
  3. Contract starts
  4. Contract ends
The buyer

University of Bedfordshire

Type
Locked
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Locked
Recorded value
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Typical contract
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Contact centre outsourcing contracts, 24 months
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Buys mostLocked
Contact details
Email
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Website
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Address
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See everything University of Bedfordshire buys
The supplier

Echo-U Limited

Contracts won, 24 months
Locked
Value won, 24 months
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Buyers, 24 months
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Size
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Companies House number
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Email
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Cite this contract

Link
https://bidskim.com/tender/2866841/the-provision-of-call-centre-support-services-uob-2026
Buyer reference
Not published
Open contracting ID
ocds-h6vhtk-068349
Last checked
5 November 2026

University of Bedfordshire. The Provision of Call Centre Support Services (UoB) 2026. Contract award, 15 April 2026. BidSkim, https://bidskim.com/tender/2866841/the-provision-of-call-centre-support-services-uob-2026 (accessed 5 November 2026).