Cloud Based Contact Centre

Highways England
Selective procedure
1 April 2025 to 31 March 2028

Consultancy project to manage the requirements gathering, governance, and procurement process for a replacement cloud-based contact centre service. The scope includes overseeing the transition and transformation activities to ensure the new technical solution provides value for money and meets functional requirements.

Open the official notice

Awarded value: £687k; As published
Published: 2 July 2025; Contracts Finder
Awarded: 31 March 2025; Fohen Ltd.
Contract length: 36 months; Ends 31 March 2028

What the buyer is asking for

Provision of professional consultancy services for the procurement, transition, and transformation of cloud-based contact centre technology solutions.

Category: Highways consultancy services

Lifecycle

Publishedon Contracts Finder
2 July 2025
Contract awardedto Fohen Ltd.
31 March 2025
Contract starts
1 April 2025
Contract ends
31 March 2028

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The buyer

Type: Other public body
Technology procurement contracts, 24 months: 2
Open technology procurement tenders: 0
Typical technology procurement contract: £549k

See everything Highways England buys →

How it compares

6.5× the typical technology procurement contract (£106k).

Cite this contract

Link: https://bidskim.com/tender/300637/cloud-based-contact-centre
Buyer reference: tender_364512/1496579
Open contracting ID: ocds-b5fd17-f18965ac-3cfe-4190-bd41-c56ad1639c52
Source: Contracts Finder
Last checked: 12 October 2026

Highways England. Cloud Based Contact Centre. Contract award, 2 July 2025. BidSkim, https://bidskim.com/tender/300637/cloud-based-contact-centre (accessed 12 October 2026).