CP2296-22 Statutory Social Care and Health (NHS) Complaints Advocacy Service for Adults and Children in Devon and Torbay

Devon County Council
South West
Open procedure
1 July 2024 to 31 March 2027

Delivery of statutory advocacy services split into two lots: adult social care and NHS complaints advocacy, and children's advocacy including child protection, looked after children, and secure home visiting. Services must align with the Care Act 2014, Mental Capacity Act 2005, Mental Health Act 1983, and Children Act 1989, requiring expertise in complex communication needs for disabled children and young people.

Open the official notice

Awarded value: £4.4m; As published
Published: 14 November 2023
Awarded: 2 April 2024; Disability Together and National Youth Advocacy Service (NYAS)
Contract length: 33 months; Ends 31 March 2027

What the contract covers

Independent lot service contract

Provision of statutory social care and health advocacy services for adults, children, and young people in local authority settings.

Statutory advocacy services for eligible adults receiving social care support who require NHS Complaints Advocacy support when interacting with the NHS Devon part of the health and social care system
Advocacy for children subject to Child Protection
Advocacy for Children Looked After and Care Leavers
Advocacy for health and social care complaints
Visiting advocacy services to Atkinson Secure Children's Home

Terms and requirements

Contract type: Independent lot service contract
Procedure: Open procedure
Initial term: 33 months
Contract dates: 1 July 2024 to 31 March 2027
Certifications asked for: None stated
Suitable for SMEs: Yes
Category: Services
CPV codes: 85000000, 98000000

Services in this contract

Independent advocacy for adults (IMCA, IMHA, Care Act, NHS complaints and community advocacy)Main service£550k typicalStatutory adult social care and NHS complaints advocacy
Children's advocacy and independent visitors£375k typicalChildren and young people's advocacy lot

Lifecycle

Published
14 November 2023
Contract awardedto Disability Together and National Youth Advocacy Service (NYAS)
2 April 2024
Contract starts
1 July 2024
Contract ends
31 March 2027

The buyer

Devon County Council

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Contracts, 24 months: Locked
Recorded value: Locked
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Contact details

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The suppliers

Disability Together

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Value won, 24 months: Locked

National Youth Advocacy Service (NYAS)

Contracts won, 24 months: Locked
Value won, 24 months: Locked

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Cite this contract

Link: https://bidskim.com/tender/301402/cp2296-22-statutory-social-care-and-health-nhs-complaints-advocacy-service-for-a
Buyer reference: DVNCC001-DN638340-54807105
Open contracting ID: ocds-b5fd17-f22cd659-6423-4955-b093-896b352513a0
Last checked: 5 November 2026

Devon County Council. CP2296-22 Statutory Social Care and Health (NHS) Complaints Advocacy Service for Adults and Children in Devon and Torbay. Contract award, 14 November 2023. BidSkim, https://bidskim.com/tender/301402/cp2296-22-statutory-social-care-and-health-nhs-complaints-advocacy-service-for-a (accessed 5 November 2026).