Integrated Multi Channel Customer Contact and Resource Management Solution

South Yorkshire Police
Yorkshire and the Humber
Selective procedure
1 December 2024 to 30 November 2032

The system manages public contact channels for emergency and non-emergency situations while integrating internal communications via Airwave radio technology. It provides real-time resource management for officers and vehicles, including critical officer safety features. The solution serves as the primary technical infrastructure for force control room operations.

Open the official notice

Awarded value: £13.9m; As published
Published: 21 January 2025; Contracts Finder
Awarded: 1 November 2024; Sopra Steria
Contract length: 96 months; Ends 30 November 2032

What the buyer is asking for

Provision of integrated multi-channel customer contact and resource management software solutions for emergency services and police force control room operations.

Category: Software package and information systems

Lifecycle

Publishedon Contracts Finder
21 January 2025
Contract awardedto Sopra Steria
1 November 2024
Contract starts
1 December 2024
Contract ends
30 November 2032

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See the computer aided dispatch market: prices, buyers and who wins →

The buyer

Type: Other public body
Computer aided dispatch contracts, 24 months: 1
Open computer aided dispatch tenders: 0
Typical computer aided dispatch contract: £13.9m

See everything South Yorkshire Police buys →

How it compares

34× the typical computer aided dispatch contract (£410k).

Cite this contract

Link: https://bidskim.com/tender/303025/integrated-multi-channel-customer-contact-and-resource-management-solution
Buyer reference: 3065-2024
Open contracting ID: ocds-b5fd17-f381fad6-c72f-46e3-b462-f4020e741bef
Source: Contracts Finder
Last checked: 12 October 2026

South Yorkshire Police. Integrated Multi Channel Customer Contact and Resource Management Solution. Contract award, 21 January 2025. BidSkim, https://bidskim.com/tender/303025/integrated-multi-channel-customer-contact-and-resource-management-solution (accessed 12 October 2026).