Norfolk and Suffolk Victim Care Service

Suffolk Constabulary
East of England
Open procedure
1 October 2025 to 30 September 2028

Delivery of an integrated victim support model across Norfolk and Suffolk, focusing on assessment, intervention, and referral pathways. The service must be fully accessible to individuals with protected characteristics. Standard-risk domestic abuse support is explicitly excluded from this contract scope.

Open the official notice

Awarded value: £2.6m; As published
Published: 15 August 2025
Awarded: 2 June 2025; Catch22
Contract length: 36 months; Ends 30 September 2028

What the contract covers

Commissioned service contract

Provision of comprehensive victim support services, including holistic needs assessment, intervention planning, and referral pathways for victims of crime.

A comprehensive, cross-regional victim support programme across Norfolk and Suffolk
An integrated victim support model encompassing assessment, intervention, and referral pathways
Holistic victim assessment and support to identify victim needs and deliver appropriate support or onward referrals
Inclusive service delivery with full accessibility for individuals with protected characteristics, ensuring compliance with equality and diversity standards
A diverse portfolio of tailored support options meeting the varied and complex needs of victims across crime types

Terms and requirements

Contract type: Commissioned service contract
Procedure: Open procedure
Initial term: 36 months
Extensions: 12 months + 12 months
Longest it can run: 60 months
Contract dates: 1 October 2025 to 30 September 2028
Certifications asked for: None stated
Suitable for SMEs: Yes
Suitable for charities and social enterprises: Yes
Category: Services
CPV codes: 85000000, 98000000, 85323000, 85100000

Services in this contract

Victim and witness support servicesMain service£1.9m typicalIntegrated victim care service across Norfolk and Suffolk

Lifecycle

Published
15 August 2025
Contract awardedto Catch22
2 June 2025
Contract starts
1 October 2025
Contract ends
30 September 2028

The buyer

Suffolk Constabulary

Type: Locked
Contracts, 24 months: Locked
Recorded value: Locked
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Witness support contracts, 24 months: Locked

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Contact details

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The supplier

Catch22

Contracts won, 24 months: Locked
Value won, 24 months: Locked
Buyers, 24 months: Locked
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Companies House number: Locked

Main buyers

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Cite this contract

Link: https://bidskim.com/tender/309958/norfolk-and-suffolk-victim-care-service
Buyer reference: CF-0044100D4K000001WteKUAS
Open contracting ID: ocds-b5fd17-f905df9d-f49b-4d96-a839-b8f3eb2c0667
Last checked: 5 November 2026

Suffolk Constabulary. Norfolk and Suffolk Victim Care Service. Contract award, 15 August 2025. BidSkim, https://bidskim.com/tender/309958/norfolk-and-suffolk-victim-care-service (accessed 5 November 2026).