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Contract awardedAbandoned vehicle removal

National Highways Vehicle Recovery Service Contract (4th Generation)

Management of a national network of vehicle recovery operatives to remove accident-damaged, broken-down, and abandoned vehicles from the Strategic Road Network. The service includes 24/7 emergency response, secure storage, debt recovery for statutory charges, removal of shed loads, and pre-positioning for high-traffic events. The provider must integrate with the client's 'ControlWorks' system to track vehicle movements and recovery dispatch, handling approximately 22,500 removals annually.

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Awarded value
£197m
As published
Published
16 May 2025
Awarded
2 March 2026
FMG Support
Contract length
72 months
Ends 30 June 2032

What the contract covers

Single whole-contract service

Provision of national statutory vehicle recovery, storage, and debt management services for major road networks and traffic authorities.

  • Recover and remove accident-damaged, broken-down and abandoned vehicles from England’s motorways and all-purpose trunk roads forming the Strategic Road Network, when instructed by National Highways Traffic Officers.
  • Take removed vehicles and occupants to the nearest appropriate place of safety and take abandoned vehicles into secure storage.
  • Recover and chase outstanding statutory charges from registered vehicle owners whose vehicles have been removed, stored and disposed of.
  • Remove shed loads from the Strategic Road Network, including waste disposal.
  • Provide pre-positioned recovery vehicles/VROs on standby for significant weather or high-trafficked social events.
  • Provide scheme recovery for National Highways maintenance and roadwork schemes, including emergency works requiring immediate corrective repairs.
  • Provide interfaces and compliant systems, compliant to ISO 27001 or equivalent, to track vehicle owners and charges, enable customer payment, track removed and stored vehicles, interface with Regional Operations Centres via ControlWorks, and track dispatched VROs.

Terms and requirements

Contract type
Single whole-contract service
Procedure
Open procedure
Initial term
72 months
Extensions
48 months
Longest it can run
120 months
Contract dates
1 July 2026 to 30 June 2032
Certifications asked for
ISO 27001
Lots
1
Suitable for SMEs
Yes
Category
Services
CPV codes
34144220, 50118100, 50118200, 50118300

Services in this contract

Lifecycle

  1. Published
  2. Contract awardedto FMG Support
  3. Contract starts
  4. Contract ends
The buyer

National Highways

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The supplier

FMG Support

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Cite this contract

Link
https://bidskim.com/tender/321834/national-highways-vehicle-recovery-service-contract-4th-generation
Buyer reference
pro_21234
Open contracting ID
ocds-h6vhtk-051632
Last checked
5 November 2026

National Highways. National Highways Vehicle Recovery Service Contract (4th Generation). Contract award, 16 May 2025. BidSkim, https://bidskim.com/tender/321834/national-highways-vehicle-recovery-service-contract-4th-generation (accessed 5 November 2026).