Catering Equipment Servicing and Maintenance

The Royal Household
London
Open procedure
19 January 2026 to 17 January 2029

Planned and reactive maintenance of catering equipment across five royal estates, including 24/7 emergency call-out support with a 2-hour response time. The contract requires full functional and safety compliance checks, asset management via the INVIDA CAFM system, and the provision of replacement equipment quotes, including electric alternatives for gas-fired appliances.

Open the official notice

Awarded value: £795k; As published
Published: 16 June 2025
Awarded: 18 January 2026; McFarlane Telfer Ltd
Contract length: 36 months; Ends 17 January 2029

What the contract covers

Service and maintenance contract

Provision of planned and reactive maintenance, safety testing, and emergency repair services for commercial catering equipment across multiple estates.

Planned testing and maintenance of all catering equipment across the London and Windsor estates
Reactive maintenance of all catering equipment across the London and Windsor estates
Standby support at major planned events and attendance at in-scope call-outs within 2 hours, making safe within 4 hours, 24 hours a day, all year round
Quotes on request for replacement catering equipment, including electric equivalent appliances where the current appliance is gas fired
Maintenance in accordance with regulatory requirements, O&M manuals and manufacturer recommendations
Full functional and safety checks of in-scope plant, assets, equipment, associated parts and replacement consumables to ensure compliance with applicable standards and regulations
Updating and maintaining asset schedules for covered plant and equipment through the RHPS CAFM system INVIDA

Terms and requirements

Contract type: Service and maintenance contract
Procedure: Open procedure
Initial term: 36 months
Extensions: 12 months + 12 months
Longest it can run: 60 months
Contract dates: 19 January 2026 to 17 January 2029
Certifications asked for: F-Gas REFCOM, Gas Safe
Lots: 1
Suitable for SMEs: Yes
Category: Services
CPV codes: 50800000

Services in this contract

Catering equipment servicing and repairMain service£88k typicalPlanned and reactive maintenance of catering equipment across royal estates

Lifecycle

Published
16 June 2025
Contract awardedto McFarlane Telfer Ltd
18 January 2026
Contract starts
19 January 2026
Contract ends
17 January 2029

The buyer

The Royal Household

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The supplier

McFarlane Telfer Ltd

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Cite this contract

Link: https://bidskim.com/tender/323313/catering-equipment-servicing-and-maintenance
Buyer reference: PPTO_0007
Open contracting ID: ocds-h6vhtk-054dd3
Last checked: 5 November 2026

The Royal Household. Catering Equipment Servicing and Maintenance. Contract award, 16 June 2025. BidSkim, https://bidskim.com/tender/323313/catering-equipment-servicing-and-maintenance (accessed 5 November 2026).