Hostel Management and Homeless Support Services

Thurrock Council
East of England
Open procedure
1 December 2025 to 30 November 2027

The service encompasses the management of a homeless hostel alongside floating support for individuals at risk of eviction. It includes a Housing First model for those with complex needs and a dedicated outreach service for rough sleepers. The provider must deliver interventions focused on tenancy sustainment, debt management, health and wellbeing, social inclusion, and resettlement pathways.

Open the official notice

Awarded value: £1.3m; As published
Published: 27 June 2025
Awarded: 5 November 2025; Sanctuary Housing Association
Contract length: 24 months; Ends 30 November 2027

What the contract covers

Single service contract

Provision of comprehensive homeless support services, including hostel management, floating outreach, Housing First programmes, and rough sleeper engagement initiatives.

Housing management and support services for residents in a Thurrock-based homeless hostel
Outreach support for individuals at risk of eviction to help maintain their housing
Long-term housing and wraparound support for individuals with complex needs and histories of homelessness under Housing First
Identification and engagement of rough sleepers, with pathways to accommodation and support

Terms and requirements

Contract type: Single service contract
Procedure: Open procedure
Initial term: 24 months
Extensions: 12 months
Longest it can run: 36 months
Contract dates: 1 December 2025 to 30 November 2027
Certifications asked for: None stated
Lots: 1
Suitable for SMEs: Not stated
Category: Services
CPV codes: 98000000, 85000000, 85311000, 85312000

Services in this contract

Homeless hostels, night shelters and supported accommodationMain service£459k typicalHomeless hostel management and support
Floating support and tenancy sustainment£398k typicalFloating support for individuals at risk of eviction
Housing First£800k typicalHousing First support for people with complex needs
Rough sleeping outreach and navigators£249k typicalRough sleepers outreach and engagement

Lifecycle

Published
27 June 2025
Contract awardedto Sanctuary Housing Association
5 November 2025
Contract starts
1 December 2025
Contract ends
30 November 2027

The buyer

Thurrock Council

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The supplier

Sanctuary Housing Association

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Cite this contract

Link: https://bidskim.com/tender/323812/hostel-management-and-homeless-support-services
Buyer reference: PS/2025/006
Open contracting ID: ocds-h6vhtk-0554be
Last checked: 5 November 2026

Thurrock Council. Hostel Management and Homeless Support Services. Contract award, 27 June 2025. BidSkim, https://bidskim.com/tender/323812/hostel-management-and-homeless-support-services (accessed 5 November 2026).