Contract for the provision of Supported Accommodation Pathways for People with Complex Needs (Lotted)

Durham County Council
North East
Open procedure
1 April 2026 to 31 March 2029

Delivery of supported accommodation across three lots, including dispersed housing for ex-offenders and core-and-cluster models for individuals with complex needs such as autism and substance abuse. Services require 24-hour support (except Lot 1, which includes concierge cover) and trauma-informed, gender-responsive interventions for women. Providers must manage risk, safeguarding, and pathways for move-on to sustainable long-term housing.

Open the official notice

Awarded value: Not published
Published: 3 July 2025
Awarded: 17 September 2025; Inspire North and Durham Action on Single Housing
Contract length: 36 months; Ends 31 March 2029

What the contract covers

Services contract

Provision of supported accommodation and person-centred care services for adults with complex needs, including mental health and homelessness support.

Provide supported housing for complex needs and ex-offenders in a stable, safe, person-centred living environment.
Provide a minimum of 20 dispersed accommodation units across County Durham.
Provide personalised support during 9am-6pm and an out-of-hours concierge service covering all accommodation units.
Provide 24-hour core-and-cluster supported accommodation for people with complex needs, including possible mental health, autism, or substance-abuse needs.
Provide self-contained accommodation comprising a core premises and dispersed accommodation cluster.
Provide pathways for support escalation or reduction and signposting to local organisations.
Deliver risk management, safeguarding, and contingency arrangements for high-risk scenarios, emergency moves, and service disruption.
Provide 24-hour core-and-cluster supported accommodation for women with complex needs, including possible trauma, mental health, autism, or substance-abuse needs.
Deliver trauma-informed, gender-responsive, and culturally sensitive support promoting recovery, independence, and empowerment.
Provide risk assessment, risk management, and safeguarding arrangements in a safe and supportive accommodation environment.

Lot	Estimated value	SMEs
High complex needs / ex-offenders. Dispersed accommodation mixed gender	£910k	Suitable
High complex needs core and cluster 24 hour supported accommodation mixed gender.	£975k	Suitable
Female only complex needs core and cluster supported accommodation	£975k	Suitable

Terms and requirements

Contract type: Services contract
Procedure: Open procedure
Initial term: 36 months
Extensions: 12 months + 12 months
Longest it can run: 60 months
Contract dates: 1 April 2026 to 31 March 2029
Certifications asked for: None stated
Lots: 3
Suitable for SMEs: Yes
Suitable for charities and social enterprises: Yes
Category: Services
CPV codes: 85311000

Services in this contract

Homeless hostels, night shelters and supported accommodationMain service£459k typicalSupported accommodation pathways for adults with complex needs, core and cluster
Accommodation and support for people on probation and prison leavers£6.5m typicalLot 1 dispersed supported housing for complex needs and ex-offenders

Lifecycle

Published
3 July 2025
Contract awardedto Inspire North and Durham Action on Single Housing
17 September 2025
Contract starts
1 April 2026
Contract ends
31 March 2029

The buyer

Durham County Council

Type: Locked
Contracts, 24 months: Locked
Recorded value: Locked
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Contact details

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The suppliers

Inspire North

Contracts won, 24 months: Locked
Value won, 24 months: Locked

Durham Action on Single Housing

Contracts won, 24 months: Locked

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Cite this contract

Link: https://bidskim.com/tender/324053/contract-for-the-provision-of-supported-accommodation-pathways-for-people-with-c
Buyer reference: OPEN20251128
Open contracting ID: ocds-h6vhtk-055881
Last checked: 5 November 2026

Durham County Council. Contract for the provision of Supported Accommodation Pathways for People with Complex Needs (Lotted). Contract award, 3 July 2025. BidSkim, https://bidskim.com/tender/324053/contract-for-the-provision-of-supported-accommodation-pathways-for-people-with-c (accessed 5 November 2026).