Disagreement Resolution and Mediation Services (DRMS)

Liverpool City Council
North West
Open procedure
1 February 2026 to 31 January 2028

Delivery of statutory mediation advice and formal disagreement resolution services to support families and young people in SEND disputes. The service must operate independently of the local authority to ensure impartiality, aiming to facilitate early dispute resolution and reduce the volume of formal appeals to the SEND Tribunal.

Open the official notice

Awarded value: £411k; As published
Published: 13 August 2025
Awarded: 28 January 2026; Mediatelegal
Contract length: 24 months; Ends 31 January 2028

What the contract covers

Open competition

Provision of independent disagreement resolution and mediation services for families and young people regarding special educational needs and disabilities.

Mediation advice in line with the statutory obligations under the Children and Families Act 2014, supporting families and young people in SEND disputes.
Mediation and disagreement resolution services in line with the statutory obligations under the Children and Families Act 2014, supporting families and young people in resolving SEND disputes.
Disagreement resolution and mediation services covering disagreements about any aspect of SEND processes, including health and social care disagreements during EHC needs assessments and EHC Plans.

Terms and requirements

Contract type: Open competition
Procedure: Open procedure
Initial term: 24 months
Extensions: 6 months
Longest it can run: 30 months
Contract dates: 1 February 2026 to 31 January 2028
Certifications asked for: None stated
Lots: 1
Suitable for SMEs: Yes
Suitable for charities and social enterprises: Yes
Category: Services
CPV codes: 79110000, 85312310

Services in this contract

SEND mediation and disagreement resolutionMain service£175k typicalSEND disagreement resolution and mediation services under the Children and Families Act

Lifecycle

Published
13 August 2025
Contract awardedto Mediatelegal
28 January 2026
Contract starts
1 February 2026
Contract ends
31 January 2028

The buyer

Liverpool City Council

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The supplier

Mediatelegal

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Cite this contract

Link: https://bidskim.com/tender/325767/disagreement-resolution-and-mediation-services-drms
Buyer reference: DN786664
Open contracting ID: ocds-h6vhtk-0586ac
Last checked: 5 November 2026

Liverpool City Council. Disagreement Resolution and Mediation Services (DRMS). Contract award, 13 August 2025. BidSkim, https://bidskim.com/tender/325767/disagreement-resolution-and-mediation-services-drms (accessed 5 November 2026).