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Contract awardedFundraising consultant

RBGKEW1471 - Face to Face Membership Sales

The supplier will provide on-site face-to-face membership sales, upgrades, and renewals at Kew Gardens. The service requires a flexible workforce to manage significant seasonal fluctuations in visitor flow, with staffing patterns determined monthly. The provider must deliver knowledgeable, brand-aligned interactions to convert visitors into members, supporting the client's goal to double membership numbers over five years.

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Awarded value
£280k
As published
Published
4 September 2025
Awarded
31 March 2026
Complete Works Staffing & Training Ltd
Contract length
24 months
Ends 31 March 2028

What the contract covers

Service contract for a face-to-face membership sales agency

Provision of face-to-face membership sales, acquisition, and renewal services for a major UK visitor attraction and botanical garden.

  • Initiate and close membership sales to prospective members face-to-face on site at Kew Gardens.
  • Deliver membership upgrades and renewals to existing members.

Terms and requirements

Contract type
Service contract for a face-to-face membership sales agency
Procedure
Selective procedure
Initial term
24 months
Extensions
24 months
Longest it can run
48 months
Contract dates
1 April 2026 to 31 March 2028
Certifications asked for
None stated
Lots
1
Suitable for SMEs
Yes
Suitable for charities and social enterprises
Yes
Category
Services
CPV codes
79000000, 79342200, 79600000, 79620000

Services in this contract

Lifecycle

  1. Published
  2. Contract awardedto Complete Works Staffing & Training Ltd
  3. Contract starts
  4. Contract ends
The buyer

Royal Botanic Gardens, Kew

Type
Locked
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Locked
Recorded value
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Typical contract
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Contact details
Name
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Email
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Address
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See everything Royal Botanic Gardens, Kew buys
The supplier

Complete Works Staffing & Training Ltd

Contracts won, 24 months
Locked
Value won, 24 months
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Buyers, 24 months
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Cite this contract

Link
https://bidskim.com/tender/326708/rbgkew1471-face-to-face-membership-sales
Buyer reference
RBGKEW1471
Open contracting ID
ocds-h6vhtk-05942c
Last checked
5 November 2026

Royal Botanic Gardens, Kew. RBGKEW1471 - Face to Face Membership Sales. Contract award, 4 September 2025. BidSkim, https://bidskim.com/tender/326708/rbgkew1471-face-to-face-membership-sales (accessed 5 November 2026).