TC047 - The Albert Halls, Box Office & Ticketing Contract

Bolton Council
North West
Open procedure
14 April 2025 to 13 March 2027

Supply of a ticketing and CRM system for venue administration, including direct management of ticket sales, technical support, marketing support, and customer service via a contact centre. The service requires secure dispatch of physical tickets and ongoing CRM maintenance to support venue operations.

Open the official notice

Awarded value: £85k; As published
Published: 2 May 2025
Awarded: 3 April 2025; The Lowry Centre Ltd trading as Quaytickets
Contract length: 23 months; Ends 13 March 2027

What the contract covers

Fully managed ticketing and CRM system/service

Provision of a fully managed ticketing and CRM solution including contact centre support, marketing assistance, and secure physical ticket dispatch services.

Ticketing solution for the administration of ticket sales
Customer relationship management (CRM) solution
Fully managed system covering sales, customer care, and CRM

Terms and requirements

Contract type: Fully managed ticketing and CRM system/service
Procedure: Open procedure
Initial term: 24 months
Extensions: 12 months + 12 months
Longest it can run: 48 months
Contract dates: 14 April 2025 to 13 March 2027
Certifications asked for: None stated
Suitable for SMEs: Yes
Suitable for charities and social enterprises: Yes
Category: Services
CPV codes: 22459000

Services in this contract

Venue ticketing and box office systemsMain service£87k typicalFully managed box office ticketing and CRM system for a hall

Lifecycle

Published
2 May 2025
Contract awardedto The Lowry Centre Ltd trading as Quaytickets
3 April 2025
Contract starts
14 April 2025
Contract ends
13 March 2027

The buyer

Bolton Council

Type: Locked
Contracts, 24 months: Locked
Recorded value: Locked
Typical contract: Locked
Box office software contracts, 24 months: Locked

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Contact details

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The supplier

The Lowry Centre Ltd trading as Quaytickets

Contracts won, 24 months: Locked
Value won, 24 months: Locked
Buyers, 24 months: Locked
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Main buyers

See everything The Lowry Centre Ltd trading as Quaytickets has won

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Cite this contract

Link: https://bidskim.com/tender/33242/tc047-the-albert-halls-box-office-and-ticketing-contract
Buyer reference: BOLT001-DN757786-86505197
Open contracting ID: ocds-b5fd17-1aa9adde-6665-4a8d-a0d0-9471d6057be9
Last checked: 5 November 2026

Bolton Council. TC047 - The Albert Halls, Box Office & Ticketing Contract. Contract award, 2 May 2025. BidSkim, https://bidskim.com/tender/33242/tc047-the-albert-halls-box-office-and-ticketing-contract (accessed 5 November 2026).