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Contract awardedWitness support

DoJ - Providing and Managing a 24 Hour Domestic and Sexual Abuse Helpline

Management of a 24-hour, 365-day domestic and sexual abuse helpline service. The service must provide immediate, confidential, and trauma-informed assistance via telephone, email, and webchat, ensuring an equal level of service across all communication channels.

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Awarded value
£3.2m
As published
Published
7 November 2025
Awarded
28 January 2026
Contract length
36 months
Ends 31 March 2029

What the contract covers

Service contract

Provision of a 24-hour domestic and sexual abuse helpline service, including telephone, email, and webchat support for individuals in need.

  • Provide and manage a 24-hour Domestic and Sexual Abuse Helpline in Northern Ireland, 365 days a year
  • Provide the helpline primarily by telephone using a free phone number
  • Incorporate email and webchat communication channels and offer an equal level of service through those mediums

Terms and requirements

Contract type
Service contract
Procedure
Open procedure
Initial term
36 months
Extensions
24 months + 24 months
Longest it can run
84 months
Contract dates
1 April 2026 to 31 March 2029
Certifications asked for
None stated
Lots
1
Suitable for SMEs
Not stated
Category
Services
CPV codes
98000000, 85000000, 85312300, 85312310

Services in this contract

Lifecycle

  1. Published
  2. Contract awarded
  3. Contract starts
  4. Contract ends
The buyer

Department of Justice

Type
Locked
Contracts, 24 months
Locked
Recorded value
Locked
Typical contract
Locked
Witness support contracts, 24 months
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Contact details
Email
Locked
Address
Locked
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Cite this contract

Link
https://bidskim.com/tender/333457/doj-providing-and-managing-a-24-hour-domestic-and-sexual-abuse-helpline
Buyer reference
ID 6132221
Open contracting ID
ocds-h6vhtk-05dc8f
Last checked
5 November 2026

Department of Justice. DoJ - Providing and Managing a 24 Hour Domestic and Sexual Abuse Helpline. Contract award, 7 November 2025. BidSkim, https://bidskim.com/tender/333457/doj-providing-and-managing-a-24-hour-domestic-and-sexual-abuse-helpline (accessed 5 November 2026).