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Contract awardedEmployee assistance programme

Employee Assistance Program & Counselling Services (Lot 1) and Musculoskeletal Support and Treatment Services (Lot 2)

The contract covers two lots: an Employee Assistance Programme (EAP) providing confidential counselling, CBT, and trauma-specific support for 3,975 employees, and a musculoskeletal physiotherapy service. Services must be accessible to all staff, including remote workers, across the entire rail route. The provider must demonstrate experience in workplace trauma, particularly rail-related incidents, and deliver support consistently across the organisation's geographical footprint.

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Awarded value
£1.6m
As published
Published
1 December 2025
Awarded
14 May 2026
Spectrum.Life and UKIM Occupational Health & Wellbeing
Contract length
36 months
Ends 22 June 2029

What the contract covers

Separately selectable service lot

Provision of employee assistance programmes, counselling services, and musculoskeletal physiotherapy support for a large-scale workforce across multiple locations.

  • Confidential employee assistance and counselling support for personal or work-related challenges, including emotional wellbeing, financial advice, family matters, bereavement, and psychological support
  • Cognitive Behavioral Therapy, trauma counselling, and other psychological treatments for stress-, trauma-, or role-related psychological concerns
  • Trauma-specific workplace counselling, ideally including experience with rail-related incidents, accessible to all LNER employees including remote workers across the LNER route
  • Expert physiotherapy support to all employees, including remote workers, across the LNER route
LotEstimated valueSMEs
Lot 1Not statedNot stated
Lot 2Not statedNot stated

Terms and requirements

Contract type
Separately selectable service lot
Procedure
Selective procedure
Initial term
36 months
Extensions
12 months + 12 months
Longest it can run
60 months
Contract dates
22 June 2026 to 22 June 2029
Certifications asked for
None stated
Lots
2
Suitable for SMEs
Not stated
Category
Services
CPV codes
85100000

Services in this contract

Lifecycle

  1. Published
  2. Contract awardedto Spectrum.Life and UKIM Occupational Health & Wellbeing
  3. Contract starts
  4. Contract ends
The buyer

London North Eastern Railway Ltd

Type
Locked
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Recorded value
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Typical contract
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Email
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Address
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See everything London North Eastern Railway Ltd buys
The suppliers

Spectrum.Life

Contracts won, 24 months
Locked
Value won, 24 months
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UKIM Occupational Health & Wellbeing

Contracts won, 24 months
Locked
Value won, 24 months
Locked
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Cite this contract

Link
https://bidskim.com/tender/337411/employee-assistance-program-and-counselling-services-lot-1-and-musculoskeletal-s
Buyer reference
RFQ000046 RFQ000047
Open contracting ID
ocds-h6vhtk-05ec34
Last checked
5 November 2026

London North Eastern Railway Ltd. Employee Assistance Program & Counselling Services (Lot 1) and Musculoskeletal Support and Treatment Services (Lot 2). Contract award, 1 December 2025. BidSkim, https://bidskim.com/tender/337411/employee-assistance-program-and-counselling-services-lot-1-and-musculoskeletal-s (accessed 5 November 2026).