Contract awardedFind a TenderPrivate hire

Rail Replacement Services - Taxis

Transport for Wales
Wales
Open procedure
1 November 2026 to 31 October 2028

The contract requires a taxi aggregator platform featuring an online booking portal, real-time tracking, and reporting capabilities. The supplier must manage a resilient network of taxi providers across the network area, including cross-border requirements and wheelchair accessible vehicles. Services include a 24/7/365 call centre, dedicated account management, and a robust complaints handling process.

Open the official notice

Awarded value: £17.4m; As published
Published: 5 December 2025; Find a Tender
Awarded: 17 June 2026; CMAC Group UK Ltd
Contract length: 24 months; Ends 31 October 2028

What the buyer is asking for

Provision of a taxi booking management platform and aggregator service to support transport operations, including 24/7 call centre support.

Lifecycle

Publishedon Find a Tender
5 December 2025
Contract awardedto CMAC Group UK Ltd
17 June 2026
Contract starts
1 November 2026
Contract ends
31 October 2028

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The buyer

Type: Other public body
Private hire contracts, 24 months: 1
Open private hire tenders: 0
Typical private hire contract: £17.4m

See everything Transport for Wales buys →

How it compares

94× the typical private hire contract (£185k).

Cite this contract

Link: https://bidskim.com/tender/338342/rail-replacement-services-taxis
Buyer reference: TFW0988.00
Open contracting ID: ocds-h6vhtk-05efe0
Source: Find a Tender
Last checked: 12 October 2026

Transport for Wales. Rail Replacement Services - Taxis. Contract award, 5 December 2025. BidSkim, https://bidskim.com/tender/338342/rail-replacement-services-taxis (accessed 12 October 2026).