Statutory Children Complaint Investigations

Royal Borough of Kingston upon Thames
London
Direct award
1 October 2025 to 30 September 2027

Provision of external independent investigators and independent chairpersons to conduct statutory complaint investigations and manage review panels. The service includes providing expert advice regarding the Children Act 1989 and adherence to the Getting the Best from Complaints guidance for children's social care services.

Open the official notice

Awarded value: £37k; As published
Published: 16 January 2026
Awarded: 1 October 2025; RRC (Rrconsultancy) Ltd
Contract length: 24 months; Ends 30 September 2027

What the contract covers

Service

Provision of independent investigation and chairperson services for statutory children's social care complaints and associated regulatory guidance advisory support.

External independent investigators for statutory complaint investigations and panels
Independent chairpersons for statutory complaint investigations and panels
Advice regarding the Children Act and Getting the Best from Complaints Guidance

Terms and requirements

Contract type: Service
Procedure: Direct award
Initial term: 24 months
Contract dates: 1 October 2025 to 30 September 2027
Certifications asked for: None stated
Lots: 1
Suitable for SMEs: Not stated
CPV codes: 80000000

Services in this contract

Independent complaint investigations, review panels and Regulation 44 visitsMain service£100k typicalIndependent investigators and chairs for statutory children's complaints

Lifecycle

Published
16 January 2026
Contract awardedto RRC (Rrconsultancy) Ltd
1 October 2025
Contract starts
1 October 2025
Contract ends
30 September 2027

The buyer

Royal Borough of Kingston upon Thames

Type: Locked
Contracts, 24 months: Locked
Recorded value: Locked
Typical contract: Locked
Regulation 44 visits contracts, 24 months: Locked

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The supplier

RRC (Rrconsultancy) Ltd

Contracts won, 24 months: Locked
Value won, 24 months: Locked
Buyers, 24 months: Locked
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Companies House number: Locked

Main buyers

Contact details

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Website: Locked

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Cite this contract

Link: https://bidskim.com/tender/343890/statutory-children-complaint-investigations
Buyer reference: DN795107
Open contracting ID: ocds-h6vhtk-0607dc
Last checked: 5 November 2026

Royal Borough of Kingston upon Thames. Statutory Children Complaint Investigations. Contract award, 16 January 2026. BidSkim, https://bidskim.com/tender/343890/statutory-children-complaint-investigations (accessed 5 November 2026).