Independent Complaints Investigators

Suffolk County Council
East of England
Direct award
2 December 2025 to 1 December 2026

Provision of independent investigation services for formal complaints, requiring impartial review and reporting on complex cases. The service involves objective fact-finding, analysis of council procedures, and the production of detailed investigation reports to ensure compliance with statutory requirements and internal policy standards.

Open the official notice

Awarded value: £100k; As published
Published: 30 April 2026
Awarded: 2 December 2025; RRC (Rrconsultancy) Ltd
Contract length: 12 months; Ends 1 December 2026

What the contract covers

Provision of independent complaints investigation services to support local authority statutory complaint handling and internal resolution processes.

Terms and requirements

Procedure: Direct award
Initial term: 12 months
Extensions: 12 months
Longest it can run: 24 months
Contract dates: 2 December 2025 to 1 December 2026
Certifications asked for: None stated
Lots: 1
Suitable for SMEs: Not stated
CPV codes: 79212300

Services in this contract

Independent complaint investigations, review panels and Regulation 44 visitsMain service£100k typicalIndependent complaints investigators for the council

Lifecycle

Published
30 April 2026
Contract awardedto RRC (Rrconsultancy) Ltd
2 December 2025
Contract starts
2 December 2025
Contract ends
1 December 2026

The buyer

Suffolk County Council

Type: Locked
Contracts, 24 months: Locked
Recorded value: Locked
Typical contract: Locked
Regulation 44 visits contracts, 24 months: Locked

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Contact details

Email: Locked
Address: Locked

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The supplier

RRC (Rrconsultancy) Ltd

Contracts won, 24 months: Locked
Value won, 24 months: Locked
Buyers, 24 months: Locked
Size: Locked
Companies House number: Locked

Main buyers

Contact details

Email: Locked
Website: Locked

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Cite this contract

Link: https://bidskim.com/tender/3457937/independent-complaints-investigators
Buyer reference: Not published
Open contracting ID: ocds-h6vhtk-068f59
Last checked: 5 November 2026

Suffolk County Council. Independent Complaints Investigators. Contract award, 30 April 2026. BidSkim, https://bidskim.com/tender/3457937/independent-complaints-investigators (accessed 5 November 2026).