FW Services- Partnership Customer Support- Multi Site 0628

Scottish Hydro Electric Power Distribution PLC
Selective procedure
1 July 2026 to 31 March 2028

The programme involves delivering support to fuel-poor customers across North Scotland and South Central England. Key requirements include promoting priority services, providing energy efficiency advice, facilitating access to low-carbon technology grants, and distributing 5,000 energy efficiency packs. The supplier must demonstrate the capacity to operate across both licence areas to ensure consistent service delivery.

Open the official notice

Awarded value: £2.9m; As published
Published: 9 March 2026
Awarded: 19 June 2026
Contract length: 21 months; Ends 31 March 2028

What the contract covers

Services contract

Provision of vulnerable customer support programmes, including energy efficiency advice, priority service registration, and distribution of energy efficiency packs.

Promote and register customers for Priority Services
Provide support and advice to customers in fuel poverty on energy-efficiency measures
Support customers to access Low Carbon Technologies via grants and through collaboration with local authorities, contractors and other agencies
Distribute 5,000 Energy Efficiency Packs to customers in vulnerable circumstances, including those experiencing fuel poverty

Terms and requirements

Contract type: Services contract
Procedure: Selective procedure
Initial term: 21 months
Extensions: 12 months + 12 months
Longest it can run: 45 months
Contract dates: 1 July 2026 to 31 March 2028
Certifications asked for: None stated
Lots: 1
Suitable for SMEs: Not stated
Category: Services
CPV codes: 79512000, 75200000

Services in this contract

Home energy advice servicesMain service£478k typicalFuel poverty and energy efficiency advice to vulnerable customers
Household goods and support packs for residents in need£250k typicalDistribution of 5,000 energy efficiency packs to vulnerable customers

Lifecycle

Published
9 March 2026
Contract awarded
19 June 2026
Contract starts
1 July 2026
Contract ends
31 March 2028

The buyer

Scottish Hydro Electric Power Distribution PLC

Type: Locked
Contracts, 24 months: Locked
Recorded value: Locked
Typical contract: Locked
Energy efficiency advice contracts, 24 months: Locked

Buys most

Contact details

Name: Locked
Email: Locked
Website: Locked
Address: Locked

See everything Scottish Hydro Electric Power Distribution PLC buys

Similar energy efficiency advice contracts and prices

44 energy efficiency advice contracts were awarded in the last 24 months. See who won them and what they went for, next to this one.

See who won them →

Cite this contract

Link: https://bidskim.com/tender/353181/fw-services-partnership-customer-support-multi-site-0628
Buyer reference: ITT_6200
Open contracting ID: ocds-h6vhtk-06656d
Last checked: 5 November 2026

Scottish Hydro Electric Power Distribution PLC. FW Services- Partnership Customer Support- Multi Site 0628. Contract award, 9 March 2026. BidSkim, https://bidskim.com/tender/353181/fw-services-partnership-customer-support-multi-site-0628 (accessed 5 November 2026).