Healthy Homes, Healthy People

Wales & West Utilities Limited
Wales
Direct award
3 July 2026 to 28 March 2028

Delivery of support services to 14,500 vulnerable households over a two-year period. The project focuses on tackling fuel poverty through energy efficiency awareness, carbon monoxide safety education, fuel debt management, and direct billing support. It involves cross-sector collaboration with local bodies and health boards to improve home energy efficiency and household resilience.

Open the official notice

Awarded value: £2m; As published
Published: 8 May 2026
Awarded: 8 May 2026; Warm Wales - Cymru Gynnes
Contract length: 21 months; Ends 28 March 2028

What the contract covers

Provision of fuel poverty alleviation services, including crisis support, energy efficiency advice, and advocacy for vulnerable households across Wales.

Crisis assistance and longer-term intervention-led support to vulnerable households across Wales
Increasing awareness of energy efficiency, PSR services and CO safety
Delivery of interventions that reduce expenditure, manage fuel debt and improve home energy efficiency
Access to crisis support, billing support and advocacy
Community knowledge, empowerment and resilience through awareness sessions and outreach
PAN Wales collaboration with local bodies and health boards

Terms and requirements

Procedure: Direct award
Initial term: 21 months
Contract dates: 3 July 2026 to 28 March 2028
Certifications asked for: None stated
Lots: 1
Suitable for SMEs: Not stated
Suitable for charities and social enterprises: Yes
CPV codes: 80330000

Services in this contract

Home energy advice servicesMain service£478k typicalFuel poverty crisis support and energy efficiency advice for vulnerable Welsh households

Lifecycle

Published
8 May 2026
Contract awardedto Warm Wales - Cymru Gynnes
8 May 2026
Contract starts
3 July 2026
Contract ends
28 March 2028

The buyer

Wales & West Utilities Limited

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The supplier

Warm Wales - Cymru Gynnes

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Main buyers

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Cite this contract

Link: https://bidskim.com/tender/3551970/healthy-homes-healthy-people
Buyer reference: WWU1577
Open contracting ID: ocds-h6vhtk-06948c
Last checked: 4 November 2026

Wales & West Utilities Limited. Healthy Homes, Healthy People. Contract award, 8 May 2026. BidSkim, https://bidskim.com/tender/3551970/healthy-homes-healthy-people (accessed 4 November 2026).