Contact Centre Solution

Scottish Environment Protection Agency
Scotland
Invited to quote

Provision of a contact centre solution, including telephony services and associated call handling infrastructure. The contract is delivered as a direct award to support the operational requirements of the buyer's customer service and communication functions.

Open the official notice

Awarded value: £68k; As published
Published: 12 May 2026
Awarded: 12 May 2026; Vodafone
Contract length: Not stated

What the contract covers

Services contract

Provision of managed contact centre and telephony solutions to support customer service operations and public engagement for government agencies.

Contact call centre service

Terms and requirements

Contract type: Services contract
Procedure: Invited to quote
Certifications asked for: None stated
Lots: 1
Suitable for SMEs: Not stated
Category: Services
CPV codes: 71356000

Services in this contract

Outsourced contact centres and helplinesMain service£5.1m typicalContact call centre service

Lifecycle

Published
12 May 2026
Contract awardedto Vodafone
12 May 2026
Contract starts
Contract endsEnd date not published

The buyer

Scottish Environment Protection Agency

Type: Locked
Contracts, 24 months: Locked
Recorded value: Locked
Typical contract: Locked
Contact centre outsourcing contracts, 24 months: Locked

Buys most

Contact details

Email: Locked
Phone: Locked
Website: Locked
Address: Locked

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The supplier

Vodafone

Contracts won, 24 months: Locked
Value won, 24 months: Locked
Buyers, 24 months: Locked
Size: Locked
Companies House number: Locked

Main buyers

Contact details

Phone: Locked
Website: Locked

See everything Vodafone has won

Similar contact centre outsourcing contracts and prices

4 contact centre outsourcing contracts were awarded in Scotland in the last 24 months. See who won them and what they went for, next to this one.

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Cite this contract

Link: https://bidskim.com/tender/3580015/contact-centre-solution
Buyer reference: org-293
Open contracting ID: ocds-r6ebe6-0000831752
Last checked: 5 November 2026

Scottish Environment Protection Agency. Contact Centre Solution. Contract award, 12 May 2026. BidSkim, https://bidskim.com/tender/3580015/contact-centre-solution (accessed 5 November 2026).