Capacity Planning

Clarion Housing Group
London
Direct award
18 March 2026 to 15 May 2026

Development of a capacity planning model tailored for contact centre, repairs planning, and front-line service teams. This is a short-term, project-based engagement focused on operational modelling and resource planning optimization.

Open the official notice

Awarded value: £29k; As published
Published: 2 April 2026
Awarded: 17 March 2026; Atlantic Insight Ltd
Contract length: 2 months; Ends 15 May 2026

What the contract covers

Provision of specialist capacity planning consultancy and modelling services for contact centre, repairs planning, and front-line operational teams.

A capacity planning model for Clarion’s contact centre, repairs planning function and front-line teams

Terms and requirements

Procedure: Direct award
Initial term: 2 months
Contract dates: 18 March 2026 to 15 May 2026
Certifications asked for: None stated
Lots: 1
Suitable for SMEs: Not stated
CPV codes: 72221000

Services in this contract

Demand and capacity modellingMain service£53k typicalCapacity planning model for contact centre, repairs planning and front-line teams

Lifecycle

Published
2 April 2026
Contract awardedto Atlantic Insight Ltd
17 March 2026
Contract starts
18 March 2026
Contract ends
15 May 2026

The buyer

Clarion Housing Group

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Recorded value: Locked
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Operational research contracts, 24 months: Locked

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The supplier

Atlantic Insight Ltd

Contracts won, 24 months: Locked
Value won, 24 months: Locked
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Main buyers

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Cite this contract

Link: https://bidskim.com/tender/358108/capacity-planning
Buyer reference: P-1369
Open contracting ID: ocds-h6vhtk-067bd5
Last checked: 5 November 2026

Clarion Housing Group. Capacity Planning. Contract award, 2 April 2026. BidSkim, https://bidskim.com/tender/358108/capacity-planning (accessed 5 November 2026).