UCLH-7264 - Non-Emergency Patient Transport Services

University College London Hospitals NHS Foundation Trust
London
Selective procedure
1 June 2027 to 31 May 2033

The contract covers core patient transport services including high dependency unit (HDU) requirements across two NHS authorities, plus a dedicated booking and assessment service for one site. A separate lot provides specialised mental health transport services. The service requires operational management of patient logistics and transport fleets to meet clinical requirements.

Open the official notice

Awarded value: £85.2m; As published
Published: 2 April 2026
Awarded: 3 July 2026; HATS Group and Personal Security Service Limited
Contract length: 72 months; Ends 31 May 2033

What the contract covers

Services contract

Provision of non-emergency patient transport services, including high dependency unit transfers and mental health transport for NHS hospital trusts.

Core patient transport services (including HDU) across both Authorities.
Booking and Assessment Service, specifically for RNOH only.
Mental health transport services for UCLH only.

Lot	Estimated value	SMEs
Lot 1	Not stated	Not stated
Mental Health Transport Services	Not stated	Not stated

Terms and requirements

Contract type: Services contract
Procedure: Selective procedure
Initial term: 72 months
Extensions: 36 months
Longest it can run: 108 months
Contract dates: 1 June 2027 to 31 May 2033
Certifications asked for: None stated
Lots: 2
Suitable for SMEs: Yes
Category: Services
CPV codes: 34114122, 60000000

Services in this contract

Non-emergency patient transport service (NEPTS)Main service£2.4m typicalCore non-emergency patient transport including booking service
Secure patient transport£485k typicalMental health transport lot for UCLH

Lifecycle

Published
2 April 2026
Contract awardedto HATS Group and Personal Security Service Limited
3 July 2026
Contract starts
1 June 2027
Contract ends
31 May 2033

The buyer

University College London Hospitals NHS Foundation Trust

Type: Locked
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Recorded value: Locked
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Contact details

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The suppliers

HATS Group

Contracts won, 24 months: Locked
Value won, 24 months: Locked

Personal Security Service Limited

Contracts won, 24 months: Locked
Value won, 24 months: Locked

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Cite this contract

Link: https://bidskim.com/tender/358238/uclh-7264-non-emergency-patient-transport-services
Buyer reference: C398555
Open contracting ID: ocds-h6vhtk-067c6b
Last checked: 5 November 2026

University College London Hospitals NHS Foundation Trust. UCLH-7264 - Non-Emergency Patient Transport Services. Contract award, 2 April 2026. BidSkim, https://bidskim.com/tender/358238/uclh-7264-non-emergency-patient-transport-services (accessed 5 November 2026).