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Contract awardedContact centre outsourcing

National Gambling Helpline

  • NHS England
  • London
  • Direct award
  • 9 October 2026 to 31 March 2027

Continuation of an established national gambling helpline service providing multi-channel access for triage and referral into treatment pathways. The service must maintain existing telephone numbers and digital access points to ensure continuity of patient support during the transition of commissioning responsibilities. The scope covers the delivery of the helpline as a primary referral route for gambling operators, financial institutions, and local authorities.

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Awarded value
£14.5m
As published
Published
13 May 2026
Awarded
13 May 2026
GamCare
Contract length
6 months
Ends 31 March 2027

What the contract covers

Service Contract

Provision of a national multi-channel helpline service for gambling harms, including telephone, email, WhatsApp, and online support and referral pathways.

  • Delivery of the National Gambling Helpline as a live service providing multi-channel access (including telephone, email, WhatsApp and online)
  • Acting as a primary referral route into treatment and support services for gambling harms

Terms and requirements

Contract type
Service Contract
Procedure
Direct award
Initial term
10 months
Extensions
12 months
Longest it can run
22 months
Contract dates
9 October 2026 to 31 March 2027
Certifications asked for
None stated
Lots
1
Suitable for SMEs
Not stated
Suitable for charities and social enterprises
Yes
CPV codes
85100000, 33693300

Services in this contract

Lifecycle

  1. Published
  2. Contract awardedto GamCare
  3. Contract starts
  4. Contract ends
The buyer

NHS England

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The supplier

GamCare

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Cite this contract

Link
https://bidskim.com/tender/3583349/national-gambling-helpline
Buyer reference
C447211 - BC-29282
Open contracting ID
ocds-h6vhtk-0697fb
Last checked
5 November 2026

NHS England. National Gambling Helpline. Contract award, 13 May 2026. BidSkim, https://bidskim.com/tender/3583349/national-gambling-helpline (accessed 5 November 2026).