On Train Hospitality Services

ScotRail
Scotland
Selective procedure
13 November 2024 to 3 December 2026

The contract covers three lots: food and drink supply, EPOS hardware and software for remote payment processing, and a managed service for depot operations, trolley loading, and waste management. The EPOS requirement involves an initial deployment of 80 devices with scalable options. The managed solution requires backend supply chain oversight while staff continue to perform onboard retail duties.

Open the official notice

Awarded value: Not published; No value in the notice
Published: 23 October 2023
Awarded: 13 November 2024; ECR Solutions
Contract length: 25 months; Ends 3 December 2026

What the contract covers

Supply of food and drink products

Provision of managed on-train hospitality services, including food and drink supply, stock management, and EPOS hardware and software solutions.

Supply and delivery of food and drinks products to ScotRail-managed sites
Flexible software and hardware EPOS solution for ordering and payment on ScotRail train services, including in remote geographical locations
80 EPOS devices or solutions for ScotRail staff
Sourcing and delivery of food and drinks
Management of food and drink stores, depots and waste
Stock management
Loading and maintaining trollies
Provision of an EPOS solution
Backend supply management while ScotRail staff sell or retail food and drink on board trains

Lot	Estimated value	SMEs
Food and Drink Supplier	Not stated	Not stated
EPOS Solution	Not stated	Not stated
Managed Hospitality Solution	Not stated	Not stated

Terms and requirements

Contract type: Supply of food and drink products
Procedure: Selective procedure
Initial term: 25 months
Extensions: 48 months
Longest it can run: 73 months
Contract dates: 13 November 2024 to 3 December 2026
Certifications asked for: None stated
Lots: 3
Suitable for SMEs: Not stated
Category: Goods
CPV codes: 15000000, 55520000, 72212110, 15980000

Services in this contract

EPOS and point-of-sale systemsMain service£59k typicalEPOS software and devices for on-train hospitality sales and payments

Lifecycle

Published
23 October 2023
Contract awardedto ECR Solutions
13 November 2024
Contract starts
13 November 2024
Contract ends
3 December 2026

The buyer

ScotRail

Type: Locked
Contracts, 24 months: Locked
Recorded value: Locked
Typical contract: Locked
Point of sale systems contracts, 24 months: Locked

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Contact details

Name: Locked
Email: Locked
Website: Locked
Address: Locked

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The supplier

ECR Solutions

Contracts won, 24 months: Locked
Value won, 24 months: Locked
Buyers, 24 months: Locked
Size: Locked
Companies House number: Locked

Main buyers

Contact details

Website: Locked

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Cite this contract

Link: https://bidskim.com/tender/359113/on-train-hospitality-services
Buyer reference: org-6
Open contracting ID: ocds-r6ebe6-0000747544
Last checked: 5 November 2026

ScotRail. On Train Hospitality Services. Contract award, 23 October 2023. BidSkim, https://bidskim.com/tender/359113/on-train-hospitality-services (accessed 5 November 2026).