Scotland wide integration support service for forced migrants.

Scottish Government
Scotland
Open procedure
17 July 2025 to 16 January 2028

The service includes a Scotland-wide confidential helpline for triage and advice, and a network of regional coordinators and volunteers to support integration. The provider must deliver data insights to inform policy and ensure service coordination across local partners to prevent duplication. The contract requires managing casework and signposting services to restore social and economic independence for forced migrants.

Open the official notice

Awarded value: £14.4m; As published
Published: 28 November 2024
Awarded: 17 July 2025; Scottish Refugee Council
Contract length: 30 months; Ends 16 January 2028

What the contract covers

Services contract

Provision of comprehensive integration support services, including helpline triage, casework, and regional coordination for forced migrants across Scotland.

Deliver a Scotland-wide integration support service for forced migrants
Provide rights information, advice and advocacy
Operate a free and confidential helpline with triage, advice, signposting and referrals
Provide data and insights from refugee programmes
Coordinate regional support through Regional Integration Coordinators, advisers and regional volunteers

Lot	Estimated value	SMEs
Lot 1	Not stated	Not stated
Lot 2	Not stated	Not stated

Terms and requirements

Contract type: Services contract
Procedure: Open procedure
Initial term: 30 months
Extensions: 12 months + 12 months
Longest it can run: 54 months
Contract dates: 17 July 2025 to 16 January 2028
Certifications asked for: Immigration Advice Authority (IAA) registration, Helplines Partnership membership, OISC Level 1
Lots: 2
Suitable for SMEs: Not stated
Category: Services
CPV codes: 72253000, 98133100, 72253100, 79530000

Services in this contract

Welfare, advice and wellbeing support for people seeking asylumMain service£61k typicalScotland-wide integration support, advice, advocacy and helpline for forced migrants

Lifecycle

Published
28 November 2024
Contract awardedto Scottish Refugee Council
17 July 2025
Contract starts
17 July 2025
Contract ends
16 January 2028

The buyer

Scottish Government

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The supplier

Scottish Refugee Council

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Main buyers

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Cite this contract

Link: https://bidskim.com/tender/359382/scotland-wide-integration-support-service-for-forced-migrants
Buyer reference: org-19
Open contracting ID: ocds-r6ebe6-0000784142
Last checked: 4 November 2026

Scottish Government. Scotland wide integration support service for forced migrants. Contract award, 28 November 2024. BidSkim, https://bidskim.com/tender/359382/scotland-wide-integration-support-service-for-forced-migrants (accessed 4 November 2026).