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Contract awardedFramework call-offContact centre outsourcing

Contact Centre Services for 2027 Census Test

Provision of inbound and outbound contact centre services specifically for the 2027 Census Test. The service requires handling public enquiries, managing survey participation support, and facilitating data collection activities across multiple communication channels to ensure high response rates during the testing phase.

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Awarded value
£413k
As published
Published
20 May 2026
Awarded
24 April 2026
Serco
Contract length
13 months
Ends 30 June 2027

What the contract covers

Framework call-off

Provision of multi-channel contact centre services to support large-scale public survey operations and data collection for national census testing.

  • Provide support and telephone data capture for Respondents in England, Wales and Scotland chosen to participate in the 2027 Census Test

Terms and requirements

Contract type
Framework call-off
Procedure
Selective procedure
Contract dates
2 June 2026 to 30 June 2027
Certifications asked for
None stated
Lots
1
Suitable for SMEs
Not stated
CPV codes
79512000

Services in this contract

Lifecycle

  1. Published
  2. Contract awardedto Serco
  3. Contract starts
  4. Contract ends
The buyer

Office for National Statistics

Type
Locked
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Recorded value
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Contact centre outsourcing contracts, 24 months
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Email
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The supplier

Serco

Contracts won, 24 months
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Value won, 24 months
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Buyers, 24 months
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Companies House number
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Cite this contract

Link
https://bidskim.com/tender/3597313/contact-centre-services-for-2027-census-test
Buyer reference
Not published
Open contracting ID
ocds-h6vhtk-069d3a
Last checked
5 November 2026

Office for National Statistics. Contact Centre Services for 2027 Census Test. Contract award, 20 May 2026. BidSkim, https://bidskim.com/tender/3597313/contact-centre-services-for-2027-census-test (accessed 5 November 2026).