Parking Management Back Office Support

West Dunbartonshire Council
Scotland
Open procedure

The service provider will manage the end-to-end processing of Penalty Charge Notices (PCNs) and resident parking permits, including handling challenges, appeals, and income collection via post, phone, and web. The scope includes providing a management system for account administration, reporting on PCN data, and collating evidence for appeals via the Parking and Bus Lane Tribunal for Scotland (PBLTS).

Open the official notice

Awarded value: £112k; As published
Published: 1 July 2025
Awarded: 14 May 2025
Contract length: Not stated

What the contract covers

Services contract

Provision of back-office parking management software and administrative support services for the processing of penalty charge notices and resident parking permits.

Terms and requirements

Contract type: Services contract
Procedure: Open procedure
Certifications asked for: None stated
Lots: 1
Suitable for SMEs: Not stated
Category: Services
CPV codes: 98351110, 63712400, 38730000, 51214000

Services in this contract

Civil parking enforcement and PCN processingMain service£1.3m typicalOutsourced processing of PCNs and resident parking permits

Lifecycle

Published
1 July 2025
Contract awarded
14 May 2025
Contract starts
Contract endsEnd date not published

The buyer

West Dunbartonshire Council

Type: Locked
Contracts, 24 months: Locked
Recorded value: Locked
Typical contract: Locked
Parking enforcement contracts, 24 months: Locked

Buys most

Contact details

Name: Locked
Email: Locked
Phone: Locked
Website: Locked
Address: Locked

See everything West Dunbartonshire Council buys

Similar parking enforcement contracts and prices

26 parking enforcement contracts were awarded in the last 24 months. See who won them and what they went for, next to this one.

See who won them →

Cite this contract

Link: https://bidskim.com/tender/360842/parking-management-back-office-support
Buyer reference: org-17
Open contracting ID: ocds-r6ebe6-0000802045
Last checked: 5 November 2026

West Dunbartonshire Council. Parking Management Back Office Support. Contract award, 1 July 2025. BidSkim, https://bidskim.com/tender/360842/parking-management-back-office-support (accessed 5 November 2026).