ITT – Open Procedure for provision of Home Energy Scotland Advice Centre Services Lots 1-5

Energy Saving Trust
Scotland
Open procedure
1 April 2026 to 31 March 2028

Operation and management of five regional Home Energy Scotland advice centres providing direct support via phone, email, in-person, and digital channels. Services include advising on energy efficiency, clean heating, home renewables, and facilitating access to government financial support schemes. Contractors must maintain local facilities and meet agreed activity KPIs across specific Scottish geographical lots.

Open the official notice

Awarded value: £1.2m; As published
Published: 9 June 2025
Awarded: 16 December 2025; Energy Agency, Changeworks, Scarf and 1 more
Contract length: 24 months; Ends 31 March 2028

What the contract covers

Services contract

Provision of regional energy advice centre services, delivering expert guidance on sustainable energy, fuel poverty reduction, and low-carbon lifestyle adoption.

Operate and manage The Highlands and Islands HES advice centre
Provide free, expert, impartial, highly tailored advice to householders and other customers on affordable warmth, sustainable energy and low carbon lifestyles
Deliver direct advice by phone, email, in person and through digital channels
Operate and manage The North East HES advice centre
Operate and manage The South East HES advice centre
Operate and manage The South West HES advice centre
Operate and manage The Strathclyde and Central HES advice centre

Lot	Estimated value	SMEs
Home Energy Scotland Highlands and Islands	Not stated	Not stated
Home Energy Scotland Highlands and Islands	Not stated	Not stated
Home Energy Scotland Highlands and Islands	Not stated	Not stated
Home Energy Scotland North East	Not stated	Not stated
Home Energy Scotland North East	Not stated	Not stated
Home Energy Scotland North East	Not stated	Not stated
Local Authority areas covered under HES South East	Not stated	Not stated
Home Energy Scotland South East	Not stated	Not stated
Local Authority areas covered under HES South East	Not stated	Not stated
Home Energy Scotland South West	Not stated	Not stated
Home Energy Scotland South West	Not stated	Not stated
Home Energy Scotland South West	Not stated	Not stated
Home Energy Scotland Strathclyde and Central	Not stated	Not stated
Home Energy Scotland Strathclyde and Central	Not stated	Not stated
Home Energy Scotland Strathclyde and Central	Not stated	Not stated

Terms and requirements

Contract type: Services contract
Procedure: Open procedure
Initial term: 24 months
Extensions: 12 months + 12 months
Longest it can run: 48 months
Contract dates: 1 April 2026 to 31 March 2028
Certifications asked for: None stated
Lots: 15
Suitable for SMEs: Not stated
Category: Services
CPV codes: 79512000, 71314000, 71314300, 71314200

Services in this contract

Home energy advice servicesMain service£478k typicalOperation of five regional Home Energy Scotland household energy advice centres

Lifecycle

Published
9 June 2025
Contract awardedto Energy Agency, Changeworks, Scarf and 1 more
16 December 2025
Contract starts
1 April 2026
Contract ends
31 March 2028

The buyer

Energy Saving Trust

Type: Locked
Contracts, 24 months: Locked
Recorded value: Locked
Typical contract: Locked
Energy efficiency advice contracts, 24 months: Locked

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Contact details

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The suppliers

Energy Agency

Contracts won, 24 months: Locked
Value won, 24 months: Locked

Changeworks

Contracts won, 24 months: Locked
Value won, 24 months: Locked

Scarf

Contracts won, 24 months: Locked
Value won, 24 months: Locked

and 1 more

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Cite this contract

Link: https://bidskim.com/tender/361108/itt-open-procedure-for-provision-of-home-energy-scotland-advice-centre-services
Buyer reference: EST/ITT/HES3/0725
Open contracting ID: ocds-r6ebe6-0000803343
Last checked: 4 November 2026

Energy Saving Trust. ITT – Open Procedure for provision of Home Energy Scotland Advice Centre Services Lots 1-5. Contract award, 9 June 2025. BidSkim, https://bidskim.com/tender/361108/itt-open-procedure-for-provision-of-home-energy-scotland-advice-centre-services (accessed 4 November 2026).